The interplay between social capital and knowledge contribution in online user communities
(2018) 29th Australasian Conference on Information Systems, ACIS 2018- Abstract
Firms have been increasingly relying on online user communities (OUC) to access external, distant knowledge and expertise. Previous research on OUC has largely investigated the influence of individuals' social capital on their knowledge sharing behavior. In this study, we propose a spiral view on the relationship between social capital and knowledge contribution. We suggest that there are two-way interactions between individuals' social capital and their knowledge contribution in online user communities. To test our proposition, we collected and analysed participation data of 3,512 users from the OUC of BMC, a global leader in innovative software solutions. We discuss the theoretical and practical implications of our study for the... (More)
Firms have been increasingly relying on online user communities (OUC) to access external, distant knowledge and expertise. Previous research on OUC has largely investigated the influence of individuals' social capital on their knowledge sharing behavior. In this study, we propose a spiral view on the relationship between social capital and knowledge contribution. We suggest that there are two-way interactions between individuals' social capital and their knowledge contribution in online user communities. To test our proposition, we collected and analysed participation data of 3,512 users from the OUC of BMC, a global leader in innovative software solutions. We discuss the theoretical and practical implications of our study for the online user community literature as well as the broader context of online community.
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- author
- Yan, Jie ; Leidner, Dorothy LU ; Benbya, Hind and Zou, Weifei
- organization
- publishing date
- 2018
- type
- Chapter in Book/Report/Conference proceeding
- publication status
- published
- subject
- keywords
- Granger causality, Knowledge contribution, Online user communities, Social capital, Two-way relationship
- host publication
- Australasian Conference on Information Systems, 2018
- publisher
- UTS ePRESS
- conference name
- 29th Australasian Conference on Information Systems, ACIS 2018
- conference location
- Sydney, Australia
- conference dates
- 2018-12-03 - 2018-12-05
- external identifiers
-
- scopus:85088204780
- DOI
- 10.5130/acis2018.bt
- language
- English
- LU publication?
- yes
- id
- 54166eb2-59ee-46c0-a2ad-054811473a98
- date added to LUP
- 2020-07-31 09:44:47
- date last changed
- 2024-01-11 09:33:25
@inproceedings{54166eb2-59ee-46c0-a2ad-054811473a98,
abstract = {{<p>Firms have been increasingly relying on online user communities (OUC) to access external, distant knowledge and expertise. Previous research on OUC has largely investigated the influence of individuals' social capital on their knowledge sharing behavior. In this study, we propose a spiral view on the relationship between social capital and knowledge contribution. We suggest that there are two-way interactions between individuals' social capital and their knowledge contribution in online user communities. To test our proposition, we collected and analysed participation data of 3,512 users from the OUC of BMC, a global leader in innovative software solutions. We discuss the theoretical and practical implications of our study for the online user community literature as well as the broader context of online community.</p>}},
author = {{Yan, Jie and Leidner, Dorothy and Benbya, Hind and Zou, Weifei}},
booktitle = {{Australasian Conference on Information Systems, 2018}},
keywords = {{Granger causality; Knowledge contribution; Online user communities; Social capital; Two-way relationship}},
language = {{eng}},
publisher = {{UTS ePRESS}},
title = {{The interplay between social capital and knowledge contribution in online user communities}},
url = {{http://dx.doi.org/10.5130/acis2018.bt}},
doi = {{10.5130/acis2018.bt}},
year = {{2018}},
}