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Understanding the value of reputation systems in enterprise social media (ESM)-mutual influence between online and offline performance

Leidner, Dorothy E. LU ; Tripp, John F. and Zhang, Sixuan (2016) International Conference on Information Systems In 2016 International Conference on Information Systems, ICIS 2016
Abstract

One major concern that organizations face when deploying Enterprise Social Media (ESM) platforms is that of how to encourage employees' engagement within the system. Reputation systems that gamify the adoption process are incorporated into many ESM to inculcate employee engagement with the ESM. This study seeks to understand the dynamic between employees' online and offline performance by examining the research question: What are the impacts of reputation systems on the mutual influence between employees' online performances in ESM and their offline performances such as job performance? We take a performative view of online and offline identities and utilize "embodied entities" to connect the offline performance and online performance.... (More)

One major concern that organizations face when deploying Enterprise Social Media (ESM) platforms is that of how to encourage employees' engagement within the system. Reputation systems that gamify the adoption process are incorporated into many ESM to inculcate employee engagement with the ESM. This study seeks to understand the dynamic between employees' online and offline performance by examining the research question: What are the impacts of reputation systems on the mutual influence between employees' online performances in ESM and their offline performances such as job performance? We take a performative view of online and offline identities and utilize "embodied entities" to connect the offline performance and online performance. The research will conduct a mixed-method case study to examine ESM and reputation system use in a large international organization. This RIP will present the motivations, theoretical framework, research model, and intended research design.

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Please use this url to cite or link to this publication:
author
organization
publishing date
type
Chapter in Book/Report/Conference proceeding
publication status
published
subject
keywords
Embodied entities, Enterprise social media, Online and offline performances, Reputation systems
in
2016 International Conference on Information Systems, ICIS 2016
publisher
Association for Information Systems
conference name
International Conference on Information Systems
external identifiers
  • scopus:85019414556
ISBN
9780996683135
language
English
LU publication?
yes
id
56e8afca-cd9e-4cc0-9365-2a98f416740b
date added to LUP
2017-06-09 09:44:26
date last changed
2017-06-09 09:44:26
@inproceedings{56e8afca-cd9e-4cc0-9365-2a98f416740b,
  abstract     = {<p>One major concern that organizations face when deploying Enterprise Social Media (ESM) platforms is that of how to encourage employees' engagement within the system. Reputation systems that gamify the adoption process are incorporated into many ESM to inculcate employee engagement with the ESM. This study seeks to understand the dynamic between employees' online and offline performance by examining the research question: What are the impacts of reputation systems on the mutual influence between employees' online performances in ESM and their offline performances such as job performance? We take a performative view of online and offline identities and utilize "embodied entities" to connect the offline performance and online performance. The research will conduct a mixed-method case study to examine ESM and reputation system use in a large international organization. This RIP will present the motivations, theoretical framework, research model, and intended research design.</p>},
  author       = {Leidner, Dorothy E. and Tripp, John F. and Zhang, Sixuan},
  booktitle    = {2016 International Conference on Information Systems, ICIS 2016},
  isbn         = {9780996683135},
  keyword      = {Embodied entities,Enterprise social media,Online and offline performances,Reputation systems},
  language     = {eng},
  publisher    = {Association for Information Systems},
  title        = {Understanding the value of reputation systems in enterprise social media (ESM)-mutual influence between online and offline performance},
  year         = {2016},
}