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From one-sized to over-individualized? Service logic’s value creation

Eriksson, Erik Masao and Nordgren, Lars LU (2018) In Journal of Health Organization and Management 32(4). p.572-586
Abstract

Purpose: There is a current trend in healthcare management away from produced and standardized one-size-fits-all processes toward co-created and individualized services. The purpose of this paper is to increase understanding of the value concept in healthcare organization and management by recognizing different levels of value (private, group and public) and the interconnectedness among these levels. Design/methodology/approach: The paper uses social constructionism as a lens to problematize the individualization of service logic’s value concept. Theories from consumer culture theory/transformative service research and public management add group and public levels of value to the private level. Findings: An intersubjective (rather than... (More)

Purpose: There is a current trend in healthcare management away from produced and standardized one-size-fits-all processes toward co-created and individualized services. The purpose of this paper is to increase understanding of the value concept in healthcare organization and management by recognizing different levels of value (private, group and public) and the interconnectedness among these levels. Design/methodology/approach: The paper uses social constructionism as a lens to problematize the individualization of service logic’s value concept. Theories from consumer culture theory/transformative service research and public management add group and public levels of value to the private level. Findings: An intersubjective (rather than subjective) approach to value creation entails the construction and sharing of value perceptions among groups of people. Such an approach also implies that group members may face similar barriers in their value creation efforts. Practical implications: Healthcare management should be aware of the inherent individualism of service logic and, consequently, the need to balance private value with group and public levels of value. Social implications: Identifying and addressing disadvantaged groups and the reasons for their disadvantaged positions is important in order to enhance the individual’s value creation prerequisites as well as to address public and societal values, such as equal/equitable health(care). Originality/value: It is important to complement service logic’s value creation with group and public levels in order to understand the complexity and interconnectedness of value and the creation thereof.

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Please use this url to cite or link to this publication:
author
organization
publishing date
type
Contribution to journal
publication status
published
subject
keywords
Group value, Public value, Service logic, Social constructionism, Value creation
in
Journal of Health Organization and Management
volume
32
issue
4
pages
572 - 586
publisher
Emerald Group Publishing Limited
external identifiers
  • scopus:85048595834
ISSN
1477-7266
DOI
10.1108/JHOM-02-2018-0059
language
English
LU publication?
yes
id
57e24936-c31e-4217-aed2-c85c417ba566
date added to LUP
2018-06-28 14:32:27
date last changed
2019-02-20 11:21:09
@article{57e24936-c31e-4217-aed2-c85c417ba566,
  abstract     = {<p>Purpose: There is a current trend in healthcare management away from produced and standardized one-size-fits-all processes toward co-created and individualized services. The purpose of this paper is to increase understanding of the value concept in healthcare organization and management by recognizing different levels of value (private, group and public) and the interconnectedness among these levels. Design/methodology/approach: The paper uses social constructionism as a lens to problematize the individualization of service logic’s value concept. Theories from consumer culture theory/transformative service research and public management add group and public levels of value to the private level. Findings: An intersubjective (rather than subjective) approach to value creation entails the construction and sharing of value perceptions among groups of people. Such an approach also implies that group members may face similar barriers in their value creation efforts. Practical implications: Healthcare management should be aware of the inherent individualism of service logic and, consequently, the need to balance private value with group and public levels of value. Social implications: Identifying and addressing disadvantaged groups and the reasons for their disadvantaged positions is important in order to enhance the individual’s value creation prerequisites as well as to address public and societal values, such as equal/equitable health(care). Originality/value: It is important to complement service logic’s value creation with group and public levels in order to understand the complexity and interconnectedness of value and the creation thereof.</p>},
  author       = {Eriksson, Erik Masao and Nordgren, Lars},
  issn         = {1477-7266},
  keyword      = {Group value,Public value,Service logic,Social constructionism,Value creation},
  language     = {eng},
  month        = {06},
  number       = {4},
  pages        = {572--586},
  publisher    = {Emerald Group Publishing Limited},
  series       = {Journal of Health Organization and Management},
  title        = {From one-sized to over-individualized? Service logic’s value creation},
  url          = {http://dx.doi.org/10.1108/JHOM-02-2018-0059},
  volume       = {32},
  year         = {2018},
}