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An exploration of online fulfilment centres in omni-channel grocery retail

Eriksson, Ebba LU (2019)
Abstract
Grocery retail is going through a rapid shift and retailers are moving towards omni-channel. Omni-channel means that a retailer has multiple channels in which thecustomer can move seamlessly, with the back-end organised to make this possible.While the grocery-retail sector has started to see a rapid growth in online sales,omni-channel grocery retailers are struggling with profitability in their onlinechannels. For these retailers, efficient logistics and material handling are crucial toachieve profitability. Today, it is common for omni-channel grocery retailers toinvest in an online fulfilment centre (OFC) when volumes are growing. A keycomponent for improving profitability is thus to improve the OFC configuration (i.e.warehouse... (More)
Grocery retail is going through a rapid shift and retailers are moving towards omni-channel. Omni-channel means that a retailer has multiple channels in which thecustomer can move seamlessly, with the back-end organised to make this possible.While the grocery-retail sector has started to see a rapid growth in online sales,omni-channel grocery retailers are struggling with profitability in their onlinechannels. For these retailers, efficient logistics and material handling are crucial toachieve profitability. Today, it is common for omni-channel grocery retailers toinvest in an online fulfilment centre (OFC) when volumes are growing. A keycomponent for improving profitability is thus to improve the OFC configuration (i.e.warehouse operations, design, and resource). Despite the important role that an OFCplays for omni-channel performance and profitability, extant research is lacking onhow to configure an OFC in omni-channel grocery retail. Hence, the purpose of thisthesis was to ‘explore how grocery retailers are configuring their OFCs and in whatway they adapt to specific challenges and context’. (Less)
Please use this url to cite or link to this publication:
author
supervisor
organization
publishing date
type
Thesis
publication status
published
subject
keywords
Omni-channel, Case study, Grocery retail, Online fulfilment centre, Contextual factors, Distribution centre, Dark store, Warehousing
pages
257 pages
ISBN
978-91-7895-358-5
978-91-7895-359-2
language
English
LU publication?
yes
id
5afa8505-f2cd-48f8-833a-5e7f21dac659
date added to LUP
2021-06-03 09:42:25
date last changed
2022-03-22 08:04:19
@misc{5afa8505-f2cd-48f8-833a-5e7f21dac659,
  abstract     = {{Grocery retail is going through a rapid shift and retailers are moving towards omni-channel. Omni-channel means that a retailer has multiple channels in which thecustomer can move seamlessly, with the back-end organised to make this possible.While the grocery-retail sector has started to see a rapid growth in online sales,omni-channel grocery retailers are struggling with profitability in their onlinechannels. For these retailers, efficient logistics and material handling are crucial toachieve profitability. Today, it is common for omni-channel grocery retailers toinvest in an online fulfilment centre (OFC) when volumes are growing. A keycomponent for improving profitability is thus to improve the OFC configuration (i.e.warehouse operations, design, and resource). Despite the important role that an OFCplays for omni-channel performance and profitability, extant research is lacking onhow to configure an OFC in omni-channel grocery retail. Hence, the purpose of thisthesis was to ‘explore how grocery retailers are configuring their OFCs and in whatway they adapt to specific challenges and context’.}},
  author       = {{Eriksson, Ebba}},
  isbn         = {{978-91-7895-358-5}},
  keywords     = {{Omni-channel; Case study; Grocery retail; Online fulfilment centre; Contextual factors; Distribution centre; Dark store; Warehousing}},
  language     = {{eng}},
  month        = {{12}},
  note         = {{Licentiate Thesis}},
  title        = {{An exploration of online fulfilment centres in omni-channel grocery retail}},
  url          = {{https://lup.lub.lu.se/search/files/98651487/Ebba_Eriksson_Licentiat.pdf}},
  year         = {{2019}},
}