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Non-voluntary service interaction from a service logic perspective : children and value co-creation

Lindqvist, Katja LU and Westrup, Ulrika LU (2020) In Public Management Review 22(12). p.1781-1798
Abstract

Public sector services are complex in relation to many private sector services. For example, public sector services contain non-voluntary service interaction. This area of practice has not been extensively researched to date. In this article, we explore and discuss service interaction in public non-voluntary services targeting children, in order to understand what elements go into value co-creation. We use a conceptual model of value co-creation in service developed by Christian Grönroos, and propose elaborations of the model to better reflect the complexities of public sector services.

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author
and
organization
publishing date
type
Contribution to journal
publication status
published
subject
keywords
co-creation, non-voluntary services, public services, service interaction, Service logic
in
Public Management Review
volume
22
issue
12
pages
18 pages
publisher
Taylor & Francis
external identifiers
  • scopus:85070831775
ISSN
1471-9037
DOI
10.1080/14719037.2019.1648698
language
English
LU publication?
yes
id
5e5a6e90-28f7-4b50-a622-54666ef183b6
date added to LUP
2019-09-09 10:25:58
date last changed
2020-11-24 11:53:32
@article{5e5a6e90-28f7-4b50-a622-54666ef183b6,
  abstract     = {<p>Public sector services are complex in relation to many private sector services. For example, public sector services contain non-voluntary service interaction. This area of practice has not been extensively researched to date. In this article, we explore and discuss service interaction in public non-voluntary services targeting children, in order to understand what elements go into value co-creation. We use a conceptual model of value co-creation in service developed by Christian Grönroos, and propose elaborations of the model to better reflect the complexities of public sector services.</p>},
  author       = {Lindqvist, Katja and Westrup, Ulrika},
  issn         = {1471-9037},
  language     = {eng},
  number       = {12},
  pages        = {1781--1798},
  publisher    = {Taylor & Francis},
  series       = {Public Management Review},
  title        = {Non-voluntary service interaction from a service logic perspective : children and value co-creation},
  url          = {http://dx.doi.org/10.1080/14719037.2019.1648698},
  doi          = {10.1080/14719037.2019.1648698},
  volume       = {22},
  year         = {2020},
}