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Non-voluntary service interaction from a service logic perspective : children and value co-creation

Lindqvist, Katja LU and Westrup, Ulrika LU (2019) In Public Management Review
Abstract

Public sector services are complex in relation to many private sector services. For example, public sector services contain non-voluntary service interaction. This area of practice has not been extensively researched to date. In this article, we explore and discuss service interaction in public non-voluntary services targeting children, in order to understand what elements go into value co-creation. We use a conceptual model of value co-creation in service developed by Christian Grönroos, and propose elaborations of the model to better reflect the complexities of public sector services.

Please use this url to cite or link to this publication:
author
organization
publishing date
type
Contribution to journal
publication status
epub
subject
keywords
co-creation, non-voluntary services, public services, service interaction, Service logic
in
Public Management Review
publisher
Taylor & Francis
external identifiers
  • scopus:85070831775
ISSN
1471-9037
DOI
10.1080/14719037.2019.1648698
language
English
LU publication?
yes
id
5e5a6e90-28f7-4b50-a622-54666ef183b6
date added to LUP
2019-09-09 10:25:58
date last changed
2019-10-15 10:04:12
@article{5e5a6e90-28f7-4b50-a622-54666ef183b6,
  abstract     = {<p>Public sector services are complex in relation to many private sector services. For example, public sector services contain non-voluntary service interaction. This area of practice has not been extensively researched to date. In this article, we explore and discuss service interaction in public non-voluntary services targeting children, in order to understand what elements go into value co-creation. We use a conceptual model of value co-creation in service developed by Christian Grönroos, and propose elaborations of the model to better reflect the complexities of public sector services.</p>},
  author       = {Lindqvist, Katja and Westrup, Ulrika},
  issn         = {1471-9037},
  keyword      = {co-creation,non-voluntary services,public services,service interaction,Service logic},
  language     = {eng},
  month        = {08},
  publisher    = {Taylor & Francis},
  series       = {Public Management Review},
  title        = {Non-voluntary service interaction from a service logic perspective : children and value co-creation},
  url          = {http://dx.doi.org/10.1080/14719037.2019.1648698},
  year         = {2019},
}