Non-voluntary service interaction from a service logic perspective : children and value co-creation
(2020) In Public Management Review 22(12). p.1781-1798- Abstract
Public sector services are complex in relation to many private sector services. For example, public sector services contain non-voluntary service interaction. This area of practice has not been extensively researched to date. In this article, we explore and discuss service interaction in public non-voluntary services targeting children, in order to understand what elements go into value co-creation. We use a conceptual model of value co-creation in service developed by Christian Grönroos, and propose elaborations of the model to better reflect the complexities of public sector services.
Please use this url to cite or link to this publication:
https://lup.lub.lu.se/record/5e5a6e90-28f7-4b50-a622-54666ef183b6
- author
- Lindqvist, Katja LU and Westrup, Ulrika LU
- organization
- publishing date
- 2020
- type
- Contribution to journal
- publication status
- published
- subject
- keywords
- co-creation, non-voluntary services, public services, service interaction, Service logic
- in
- Public Management Review
- volume
- 22
- issue
- 12
- pages
- 18 pages
- publisher
- Taylor & Francis
- external identifiers
-
- scopus:85070831775
- ISSN
- 1471-9037
- DOI
- 10.1080/14719037.2019.1648698
- language
- English
- LU publication?
- yes
- id
- 5e5a6e90-28f7-4b50-a622-54666ef183b6
- date added to LUP
- 2019-09-09 10:25:58
- date last changed
- 2022-12-23 17:06:07
@article{5e5a6e90-28f7-4b50-a622-54666ef183b6, abstract = {{<p>Public sector services are complex in relation to many private sector services. For example, public sector services contain non-voluntary service interaction. This area of practice has not been extensively researched to date. In this article, we explore and discuss service interaction in public non-voluntary services targeting children, in order to understand what elements go into value co-creation. We use a conceptual model of value co-creation in service developed by Christian Grönroos, and propose elaborations of the model to better reflect the complexities of public sector services.</p>}}, author = {{Lindqvist, Katja and Westrup, Ulrika}}, issn = {{1471-9037}}, keywords = {{co-creation; non-voluntary services; public services; service interaction; Service logic}}, language = {{eng}}, number = {{12}}, pages = {{1781--1798}}, publisher = {{Taylor & Francis}}, series = {{Public Management Review}}, title = {{Non-voluntary service interaction from a service logic perspective : children and value co-creation}}, url = {{http://dx.doi.org/10.1080/14719037.2019.1648698}}, doi = {{10.1080/14719037.2019.1648698}}, volume = {{22}}, year = {{2020}}, }