Arbetssituation och stresshantering hos kabinpersonal
(2001) In VINNOVA-rapport- Abstract
- Although serious accidents or near-accidents are relatively rare in airline traffic, when they occur cabin attendants are expected to act effectively and with authority. However, the ability of cabin attendants to intervene professionally is also called for in other critical situations, such as when incidents that are frightening for the passengers occur or when passengers suddenly become ill. The study reported deals with cabin attendants’ work situation and manner of coping with stress described by 101 cabin attendants belonging to three Swedish airlines.
- Abstract (Swedish)
- Allvarliga tillbud och olyckor inom flygtrafiken är relativt ovanligt, men när de inträffar ställs höga krav på kabinpersonalens förmåga att uppträda auktoritativt och effektivt. Det är dock inte bara vid ett direkt olyckstillbud det ställs stora krav på kabinpersonalens förmåga att hantera kritiska situationer. Det finns en hel flora av incidenter som kräver professionell hantering, t ex när passagerare blir hastigt sjuka eller när för passagerarna prövande incidenter inträffar. Denna rapport är en studie av arbetssituationen och stresshanteringen som den upplevs och beskrivs av kabinpersonal från tre svenska flygbolag.
Please use this url to cite or link to this publication:
https://lup.lub.lu.se/record/605631
- author
- Amnér, Gunilla LU and Rydén, Olof LU
- organization
- alternative title
- Cabin attendants’ work situation and manner of coping with stress
- publishing date
- 2001
- type
- Book/Report
- publication status
- published
- subject
- in
- VINNOVA-rapport
- pages
- 88 pages
- publisher
- Vinnova
- report number
- VR 2001:04
- ISSN
- 1650-3104
- ISBN
- 91-89588-04-5
- language
- Swedish
- LU publication?
- yes
- id
- b34ebecd-ff6d-448b-880e-004900db8455 (old id 605631)
- alternative location
- http://www.vinnova.se/upload/EPiStorePDF/vr-01-04.pdf
- date added to LUP
- 2016-04-01 16:15:06
- date last changed
- 2018-11-21 20:39:55
@techreport{b34ebecd-ff6d-448b-880e-004900db8455, abstract = {{Although serious accidents or near-accidents are relatively rare in airline traffic, when they occur cabin attendants are expected to act effectively and with authority. However, the ability of cabin attendants to intervene professionally is also called for in other critical situations, such as when incidents that are frightening for the passengers occur or when passengers suddenly become ill. The study reported deals with cabin attendants’ work situation and manner of coping with stress described by 101 cabin attendants belonging to three Swedish airlines.}}, author = {{Amnér, Gunilla and Rydén, Olof}}, institution = {{Vinnova}}, isbn = {{91-89588-04-5}}, issn = {{1650-3104}}, language = {{swe}}, number = {{VR 2001:04}}, series = {{VINNOVA-rapport}}, title = {{Arbetssituation och stresshantering hos kabinpersonal}}, url = {{http://www.vinnova.se/upload/EPiStorePDF/vr-01-04.pdf}}, year = {{2001}}, }