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Arbetssituation och stresshantering hos kabinpersonal

Amnér, Gunilla LU and Rydén, Olof LU (2001) In VINNOVA-rapport VR 2001:04.
Abstract (Swedish)
Allvarliga tillbud och olyckor inom flygtrafiken är relativt ovanligt, men när de inträffar ställs höga krav på kabinpersonalens förmåga att uppträda auktoritativt och effektivt. Det är dock inte bara vid ett direkt olyckstillbud det ställs stora krav på kabinpersonalens förmåga att hantera kritiska situationer. Det finns en hel flora av incidenter som kräver professionell hantering, t ex när passagerare blir hastigt sjuka eller när för passagerarna prövande incidenter inträffar. Denna rapport är en studie av arbetssituationen och stresshanteringen som den upplevs och beskrivs av kabinpersonal från tre svenska flygbolag.
Abstract
Although serious accidents or near-accidents are relatively rare in airline traffic, when they occur cabin attendants are expected to act effectively and with authority. However, the ability of cabin attendants to intervene professionally is also called for in other critical situations, such as when incidents that are frightening for the passengers occur or when passengers suddenly become ill. The study reported deals with cabin attendants’ work situation and manner of coping with stress described by 101 cabin attendants belonging to three Swedish airlines.
Please use this url to cite or link to this publication:
author
organization
alternative title
Cabin attendants’ work situation and manner of coping with stress
publishing date
type
Book/Report
publication status
published
subject
in
VINNOVA-rapport
volume
VR 2001:04
pages
88 pages
publisher
Vinnova
ISSN
1650-3104
ISBN
91-89588-04-5
language
Swedish
LU publication?
yes
id
b34ebecd-ff6d-448b-880e-004900db8455 (old id 605631)
alternative location
http://www.vinnova.se/upload/EPiStorePDF/vr-01-04.pdf
date added to LUP
2007-12-17 16:44:25
date last changed
2018-05-29 10:44:26
@techreport{b34ebecd-ff6d-448b-880e-004900db8455,
  abstract     = {Although serious accidents or near-accidents are relatively rare in airline traffic, when they occur cabin attendants are expected to act effectively and with authority. However, the ability of cabin attendants to intervene professionally is also called for in other critical situations, such as when incidents that are frightening for the passengers occur or when passengers suddenly become ill. The study reported deals with cabin attendants’ work situation and manner of coping with stress described by 101 cabin attendants belonging to three Swedish airlines.},
  author       = {Amnér, Gunilla and Rydén, Olof},
  institution  = {Vinnova},
  isbn         = {91-89588-04-5},
  issn         = {1650-3104},
  language     = {swe},
  pages        = {88},
  series       = {VINNOVA-rapport},
  title        = {Arbetssituation och stresshantering hos kabinpersonal},
  volume       = {VR 2001:04},
  year         = {2001},
}