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In-between strengthened accessibility and economic demands : analysing self-service libraries from a user perspective

Engström, Lisa and Rivano Eckerdal, Johanna LU (2016) In Journal of Documentation 73(1). p.145-159
Abstract
Purpose - The aim of this paper is to explore the implementation of self-service at public libraries from the perspective of their users. The implementation of self-service is related to a diverse societal context including for example an overall digitalisation, budget constraints and political expectations on public libraries to contribute to marketing the local community.
Methodology - Semi-structured interviews with users and observations have been undertaken at self-service libraries in the south of Sweden. The material is analysed by means of a theoretical framework consisting of previous critical LIS-research, Fairclough’s critical discourse analysis and Habermas’ theory of the colonisation of the lifeworld.
Findings - The... (More)
Purpose - The aim of this paper is to explore the implementation of self-service at public libraries from the perspective of their users. The implementation of self-service is related to a diverse societal context including for example an overall digitalisation, budget constraints and political expectations on public libraries to contribute to marketing the local community.
Methodology - Semi-structured interviews with users and observations have been undertaken at self-service libraries in the south of Sweden. The material is analysed by means of a theoretical framework consisting of previous critical LIS-research, Fairclough’s critical discourse analysis and Habermas’ theory of the colonisation of the lifeworld.
Findings - The implementation of self-service is affecting the users’ library practices as well as their expectations on the library. These expectations are shaped by various and sometimes competing discourses.
Social implications - To support public libraries’ role as democratic public spheres the complexity of the users’ understandings should be taken into consideration when implementing self-service.
Originality/value – The differing expectations articulated by the users, and the various discourses they can be related to, implicate a hegemonic struggle, corresponding to a changing view on public libraries.
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author
organization
publishing date
type
Contribution to journal
publication status
published
subject
in
Journal of Documentation
volume
73
issue
1
pages
15 pages
publisher
Emerald Group Publishing Limited
external identifiers
  • scopus:85006700565
  • wos:000395677700008
ISSN
0022-0418
DOI
10.1108/JD-02-2016-0013
language
English
LU publication?
yes
id
645c4053-e53c-4edf-b095-49913cfa4726
date added to LUP
2016-08-22 12:35:02
date last changed
2017-10-01 05:22:30
@article{645c4053-e53c-4edf-b095-49913cfa4726,
  abstract     = {Purpose - The aim of this paper is to explore the implementation of self-service at public libraries from the perspective of their users. The implementation of self-service is related to a diverse societal context including for example an overall digitalisation, budget constraints and political expectations on public libraries to contribute to marketing the local community.<br/>Methodology - Semi-structured interviews with users and observations have been undertaken at self-service libraries in the south of Sweden. The material is analysed by means of a theoretical framework consisting of previous critical LIS-research, Fairclough’s critical discourse analysis and Habermas’ theory of the colonisation of the lifeworld.<br/>Findings - The implementation of self-service is affecting the users’ library practices as well as their expectations on the library. These expectations are shaped by various and sometimes competing discourses. <br/>Social implications - To support public libraries’ role as democratic public spheres the complexity of the users’ understandings should be taken into consideration when implementing self-service.<br/>Originality/value – The differing expectations articulated by the users, and the various discourses they can be related to, implicate a hegemonic struggle, corresponding to a changing view on public libraries.<br/>},
  author       = {Engström, Lisa  and Rivano Eckerdal, Johanna},
  issn         = {0022-0418},
  language     = {eng},
  month        = {12},
  number       = {1},
  pages        = {145--159},
  publisher    = {Emerald Group Publishing Limited},
  series       = {Journal of Documentation},
  title        = {In-between strengthened accessibility and economic demands : analysing self-service libraries from a user perspective},
  url          = {http://dx.doi.org/10.1108/JD-02-2016-0013},
  volume       = {73},
  year         = {2016},
}