Sustainable Value Co-Creation in Welfare Service Ecosystems : Transforming temporary collaboration projects into permanent resource integration
(2023) In The 18th International Research Symposium on Service Excellence in Management (QUIS18) QUIS18. p.211-224- Abstract
- The aim of this paper is to discuss the unexploited forces of user-orientation and shared responsibility to promote sustainable value co-creation during service innovation projects in welfare service ecosystems. The framework is based on the theoretical field of public service logic (PSL) and our thesis is that service innovation seriously requires a user-oriented approach, and that such an approach enables resource integration based on the service-user’s needs and lifeworld. In our findings, we identify prerequisites and opportunities of collaborative service innovation projects in order to transform these projects into sustainable resource integration once they have ended.
Please use this url to cite or link to this publication:
https://lup.lub.lu.se/record/648fa535-b003-406b-8318-10baa4f37e67
- author
- Danielsson, Pernilla LU and Westrup, Ulrika LU
- organization
- publishing date
- 2023-06
- type
- Chapter in Book/Report/Conference proceeding
- publication status
- published
- subject
- host publication
- Re-imagining service to enhance human life and society : QUIS18 Proceedings, VinUniversity, Hanoi June 20-23,2023 - QUIS18 Proceedings, VinUniversity, Hanoi June 20-23,2023
- series title
- The 18th International Research Symposium on Service Excellence in Management (QUIS18)
- editor
- Hu, Kejia and Park, Jin Suk
- volume
- QUIS18
- article number
- 88. 3778
- pages
- 14 pages
- publisher
- VinUniversity
- ISBN
- 979-889121868-0
- project
- Service Studies Management
- language
- English
- LU publication?
- yes
- id
- 648fa535-b003-406b-8318-10baa4f37e67
- date added to LUP
- 2023-07-06 13:28:06
- date last changed
- 2023-09-29 13:36:33
@inproceedings{648fa535-b003-406b-8318-10baa4f37e67, abstract = {{The aim of this paper is to discuss the unexploited forces of user-orientation and shared responsibility to promote sustainable value co-creation during service innovation projects in welfare service ecosystems. The framework is based on the theoretical field of public service logic (PSL) and our thesis is that service innovation seriously requires a user-oriented approach, and that such an approach enables resource integration based on the service-user’s needs and lifeworld. In our findings, we identify prerequisites and opportunities of collaborative service innovation projects in order to transform these projects into sustainable resource integration once they have ended.}}, author = {{Danielsson, Pernilla and Westrup, Ulrika}}, booktitle = {{Re-imagining service to enhance human life and society : QUIS18 Proceedings, VinUniversity, Hanoi June 20-23,2023}}, editor = {{Hu, Kejia and Park, Jin Suk}}, isbn = {{979-889121868-0}}, language = {{eng}}, pages = {{211--224}}, publisher = {{VinUniversity}}, series = {{The 18th International Research Symposium on Service Excellence in Management (QUIS18)}}, title = {{Sustainable Value Co-Creation in Welfare Service Ecosystems : Transforming temporary collaboration projects into permanent resource integration}}, url = {{https://lup.lub.lu.se/search/files/152109102/QUIS18_Proceedings_book_final.pdf}}, volume = {{QUIS18}}, year = {{2023}}, }