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Sustainable Value Co-Creation in Welfare Service Ecosystems : Transforming temporary collaboration projects into permanent resource integration

Danielsson, Pernilla LU and Westrup, Ulrika LU (2023) In The 18th International Research Symposium on Service Excellence in Management (QUIS18) QUIS18. p.211-224
Abstract
The aim of this paper is to discuss the unexploited forces of user-orientation and shared responsibility to promote sustainable value co-creation during service innovation projects in welfare service ecosystems. The framework is based on the theoretical field of public service logic (PSL) and our thesis is that service innovation seriously requires a user-oriented approach, and that such an approach enables resource integration based on the service-user’s needs and lifeworld. In our findings, we identify prerequisites and opportunities of collaborative service innovation projects in order to transform these projects into sustainable resource integration once they have ended.
Please use this url to cite or link to this publication:
author
and
organization
publishing date
type
Chapter in Book/Report/Conference proceeding
publication status
published
subject
host publication
Re-imagining service to enhance human life and society : QUIS18 Proceedings, VinUniversity, Hanoi June 20-23,2023 - QUIS18 Proceedings, VinUniversity, Hanoi June 20-23,2023
series title
The 18th International Research Symposium on Service Excellence in Management (QUIS18)
editor
Hu, Kejia and Park, Jin Suk
volume
QUIS18
article number
88. 3778
pages
14 pages
publisher
VinUniversity
ISBN
979-889121868-0
project
Service Studies Management
language
English
LU publication?
yes
id
648fa535-b003-406b-8318-10baa4f37e67
date added to LUP
2023-07-06 13:28:06
date last changed
2023-09-29 13:36:33
@inproceedings{648fa535-b003-406b-8318-10baa4f37e67,
  abstract     = {{The aim of this paper is to discuss the unexploited forces of user-orientation and shared responsibility to promote sustainable value co-creation during service innovation projects in welfare service ecosystems. The framework is based on the theoretical field of public service logic (PSL) and our thesis is that service innovation seriously requires a user-oriented approach, and that such an approach enables resource integration based on the service-user’s needs and lifeworld. In our findings, we identify prerequisites and opportunities of collaborative service innovation projects in order to transform these projects into sustainable resource integration once they have ended.}},
  author       = {{Danielsson, Pernilla and Westrup, Ulrika}},
  booktitle    = {{Re-imagining service to enhance human life and society : QUIS18 Proceedings, VinUniversity, Hanoi June 20-23,2023}},
  editor       = {{Hu, Kejia and Park, Jin Suk}},
  isbn         = {{979-889121868-0}},
  language     = {{eng}},
  pages        = {{211--224}},
  publisher    = {{VinUniversity}},
  series       = {{The 18th International Research Symposium on Service Excellence in Management (QUIS18)}},
  title        = {{Sustainable Value Co-Creation in Welfare Service Ecosystems : Transforming temporary collaboration projects into permanent resource integration}},
  url          = {{https://lup.lub.lu.se/search/files/152109102/QUIS18_Proceedings_book_final.pdf}},
  volume       = {{QUIS18}},
  year         = {{2023}},
}