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TO DO THE SAME WITH MORE: AN EXAMPLE OF E-GOVERNMENT FAILURE

Zardini, Alessandro ; Moggi, Sara ; Rossignoli, Cecilia and Pierce, Paul LU orcid (2016) ICTO 2016
Abstract
This paper ad to the body of knowledge on the implementation of the e-Government and aims to describe how this process was carried out in a municipality in Northern Italy. This organization is a public organization in an economically important region and provides services to entrepreneurs such as validation for opening a new business. A case study approach used with several interviewees including managers and office employees permitted the collection of insights on the three main phases of implementation identified. However, despite efforts to reduce the costs, time, and bureaucracy involved, three years after the introduction of the information technology tools, the process had not improved. The duration of the validation process had... (More)
This paper ad to the body of knowledge on the implementation of the e-Government and aims to describe how this process was carried out in a municipality in Northern Italy. This organization is a public organization in an economically important region and provides services to entrepreneurs such as validation for opening a new business. A case study approach used with several interviewees including managers and office employees permitted the collection of insights on the three main phases of implementation identified. However, despite efforts to reduce the costs, time, and bureaucracy involved, three years after the introduction of the information technology tools, the process had not improved. The duration of the validation process had decreased by only one day and the quality of the service to citizens was no better. With regards to factors hampering the process, our findings highlighted concerns about the governance’s mismanagement of the process in all phases of the implementation. Further, the Delta municipality case study analysis suggested that more studies are needed to better understand the barriers that impeded the implementation from focusing on governance in terms of workflow and organizational change. (Less)
Please use this url to cite or link to this publication:
author
; ; and
organization
publishing date
type
Contribution to conference
publication status
published
subject
keywords
e-Government barriers, e-Government failure, New Public Management
pages
11 pages
conference name
ICTO 2016
conference location
Paris, France
conference dates
2016-03-03 - 2016-03-04
language
English
LU publication?
yes
id
6d891469-9d5f-42ab-9d26-1d33a8a89eed
date added to LUP
2016-10-02 14:30:52
date last changed
2018-11-21 21:26:29
@misc{6d891469-9d5f-42ab-9d26-1d33a8a89eed,
  abstract     = {{This paper ad to the body of knowledge on the implementation of the e-Government and aims to describe how this process was carried out in a municipality in Northern Italy. This organization is a public organization in an economically important region and provides services to entrepreneurs such as validation for opening a new business. A case study approach used with several interviewees including managers and office employees permitted the collection of insights on the three main phases of implementation identified. However, despite efforts to reduce the costs, time, and bureaucracy involved, three years after the introduction of the information technology tools, the process had not improved. The duration of the validation process had decreased by only one day and the quality of the service to citizens was no better. With regards to factors hampering the process, our findings highlighted concerns about the governance’s mismanagement of the process in all phases of the implementation. Further, the Delta municipality case study analysis suggested that more studies are needed to better understand the barriers that impeded the implementation from focusing on governance in terms of workflow and organizational change.}},
  author       = {{Zardini, Alessandro and Moggi, Sara and Rossignoli, Cecilia and Pierce, Paul}},
  keywords     = {{e-Government barriers; e-Government failure; New Public Management}},
  language     = {{eng}},
  month        = {{03}},
  title        = {{TO DO THE SAME WITH MORE: AN EXAMPLE OF E-GOVERNMENT FAILURE}},
  year         = {{2016}},
}