Analysis of the Software supply chain from a logistics control point of view
(2004) The 16th Annual conference for Nordic Researchers in Logistics p.551-567- Abstract
- In industries like high-tech and automotive, increasingly more of the product value delivered to the customer is based on a combination of hardware (HW) and software (SW), where SW handles much of the differentiation of capacity and features. The “logistics process” of SW, especially when it merges with HW along the process, has so far been little studied but a problem noticed is the difficulties to control and track the SW flow (e.g. Patton 1998, Pollit 1999, Baxter 2001).
Based on a telecom case study (Ericsson) this paper describes and analyses their SW’s “customer order-to-use” process and the related control process, using a “logistics framework”. The case illustrates “supply chain issues” related to SW in general and... (More) - In industries like high-tech and automotive, increasingly more of the product value delivered to the customer is based on a combination of hardware (HW) and software (SW), where SW handles much of the differentiation of capacity and features. The “logistics process” of SW, especially when it merges with HW along the process, has so far been little studied but a problem noticed is the difficulties to control and track the SW flow (e.g. Patton 1998, Pollit 1999, Baxter 2001).
Based on a telecom case study (Ericsson) this paper describes and analyses their SW’s “customer order-to-use” process and the related control process, using a “logistics framework”. The case illustrates “supply chain issues” related to SW in general and control in particular. It is shown both similarities and differences compared to traditional HW "logistics flows". The SW supply chain is, as for HW, also characterized by e.g. the importance of short lead time, delivery accuracy, outsourcing. But the intangible nature of SW, and the need to know what SW and HW the customer uses also after the product is sold, is some differences. (Less)
Please use this url to cite or link to this publication:
https://lup.lub.lu.se/record/701616
- author
- Norrman, Andreas LU and Lundberg, Christer
- organization
- publishing date
- 2004
- type
- Chapter in Book/Report/Conference proceeding
- publication status
- published
- subject
- host publication
- Challenging boundaries with logistics : proceedings of the 16th Annual Conference for Nordic Researchers in Logistics : NOFOMA 2004, 7-8 June, Linköping, Sweden
- editor
- Håkan, Aronsson
- pages
- 551 - 567
- conference name
- The 16th Annual conference for Nordic Researchers in Logistics
- conference dates
- 2004-06-07 - 2004-06-08
- ISBN
- 91-7373-985-5
- language
- English
- LU publication?
- yes
- additional info
- in Aronsson, H (ed) NOFOMA 2004. Challenging Boundaries with Logistics. Conference proceedings
- id
- 8bfc88c0-6828-419a-8091-ae2c2c0bd03e (old id 701616)
- date added to LUP
- 2016-04-04 13:36:21
- date last changed
- 2018-11-21 21:15:04
@inproceedings{8bfc88c0-6828-419a-8091-ae2c2c0bd03e, abstract = {{In industries like high-tech and automotive, increasingly more of the product value delivered to the customer is based on a combination of hardware (HW) and software (SW), where SW handles much of the differentiation of capacity and features. The “logistics process” of SW, especially when it merges with HW along the process, has so far been little studied but a problem noticed is the difficulties to control and track the SW flow (e.g. Patton 1998, Pollit 1999, Baxter 2001). <br/><br> Based on a telecom case study (Ericsson) this paper describes and analyses their SW’s “customer order-to-use” process and the related control process, using a “logistics framework”. The case illustrates “supply chain issues” related to SW in general and control in particular. It is shown both similarities and differences compared to traditional HW "logistics flows". The SW supply chain is, as for HW, also characterized by e.g. the importance of short lead time, delivery accuracy, outsourcing. But the intangible nature of SW, and the need to know what SW and HW the customer uses also after the product is sold, is some differences.}}, author = {{Norrman, Andreas and Lundberg, Christer}}, booktitle = {{Challenging boundaries with logistics : proceedings of the 16th Annual Conference for Nordic Researchers in Logistics : NOFOMA 2004, 7-8 June, Linköping, Sweden}}, editor = {{Håkan, Aronsson}}, isbn = {{91-7373-985-5}}, language = {{eng}}, pages = {{551--567}}, title = {{Analysis of the Software supply chain from a logistics control point of view}}, year = {{2004}}, }