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Analysis of the Software supply chain from a logistics control point of view

Norrman, Andreas LU and Lundberg, Christer (2004) The 16th Annual conference for Nordic Researchers in Logistics In Challenging boundaries with logistics : proceedings of the 16th Annual Conference for Nordic Researchers in Logistics : NOFOMA 2004, 7-8 June, Linköping, Sweden p.551-567
Abstract
In industries like high-tech and automotive, increasingly more of the product value delivered to the customer is based on a combination of hardware (HW) and software (SW), where SW handles much of the differentiation of capacity and features. The “logistics process” of SW, especially when it merges with HW along the process, has so far been little studied but a problem noticed is the difficulties to control and track the SW flow (e.g. Patton 1998, Pollit 1999, Baxter 2001).

Based on a telecom case study (Ericsson) this paper describes and analyses their SW’s “customer order-to-use” process and the related control process, using a “logistics framework”. The case illustrates “supply chain issues” related to SW in general and... (More)
In industries like high-tech and automotive, increasingly more of the product value delivered to the customer is based on a combination of hardware (HW) and software (SW), where SW handles much of the differentiation of capacity and features. The “logistics process” of SW, especially when it merges with HW along the process, has so far been little studied but a problem noticed is the difficulties to control and track the SW flow (e.g. Patton 1998, Pollit 1999, Baxter 2001).

Based on a telecom case study (Ericsson) this paper describes and analyses their SW’s “customer order-to-use” process and the related control process, using a “logistics framework”. The case illustrates “supply chain issues” related to SW in general and control in particular. It is shown both similarities and differences compared to traditional HW "logistics flows". The SW supply chain is, as for HW, also characterized by e.g. the importance of short lead time, delivery accuracy, outsourcing. But the intangible nature of SW, and the need to know what SW and HW the customer uses also after the product is sold, is some differences. (Less)
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author
organization
publishing date
type
Chapter in Book/Report/Conference proceeding
publication status
published
subject
in
Challenging boundaries with logistics : proceedings of the 16th Annual Conference for Nordic Researchers in Logistics : NOFOMA 2004, 7-8 June, Linköping, Sweden
editor
Håkan, Aronsson and
pages
551 - 567
conference name
The 16th Annual conference for Nordic Researchers in Logistics
ISBN
91-7373-985-5
language
English
LU publication?
yes
id
8bfc88c0-6828-419a-8091-ae2c2c0bd03e (old id 701616)
date added to LUP
2008-02-04 11:38:01
date last changed
2016-04-16 11:25:54
@inproceedings{8bfc88c0-6828-419a-8091-ae2c2c0bd03e,
  abstract     = {In industries like high-tech and automotive, increasingly more of the product value delivered to the customer is based on a combination of hardware (HW) and software (SW), where SW handles much of the differentiation of capacity and features. The “logistics process” of SW, especially when it merges with HW along the process, has so far been little studied but a problem noticed is the difficulties to control and track the SW flow (e.g. Patton 1998, Pollit 1999, Baxter 2001). <br/><br>
Based on a telecom case study (Ericsson) this paper describes and analyses their SW’s “customer order-to-use” process and the related control process, using a “logistics framework”. The case illustrates “supply chain issues” related to SW in general and control in particular. It is shown both similarities and differences compared to traditional HW "logistics flows". The SW supply chain is, as for HW, also characterized by e.g. the importance of short lead time, delivery accuracy, outsourcing. But the intangible nature of SW, and the need to know what SW and HW the customer uses also after the product is sold, is some differences.},
  author       = {Norrman, Andreas and Lundberg, Christer},
  booktitle    = {Challenging boundaries with logistics : proceedings of the 16th Annual Conference for Nordic Researchers in Logistics : NOFOMA 2004, 7-8 June, Linköping, Sweden},
  editor       = {Håkan, Aronsson},
  isbn         = {91-7373-985-5},
  language     = {eng},
  pages        = {551--567},
  title        = {Analysis of the Software supply chain from a logistics control point of view},
  year         = {2004},
}