Modes of engagement in SSBA : A service dominant logic perspective
(2019) 25th Americas Conference on Information Systems, AMCIS 2019- Abstract
The main premise of self-service business analytics (SSBA) is to make business users autonomous during data analytics. Driven by this potential, organizations are spending resources to design SSBA environmet to empower business employees and decentralize the analytics capabilities. Yet, little is known about how SSBA is facilitating business employees’ independence, and moreover, the value that is co-created. Based on empirical data from a major Norwegian online marketplace and drawing on service-dominant logic as an analytical framework, we identify three main modes of data engagement in SSBA: no dependency, high dependency, and low dependency. Furthermore, we identify the required business users’ resources in the analytical processes... (More)
The main premise of self-service business analytics (SSBA) is to make business users autonomous during data analytics. Driven by this potential, organizations are spending resources to design SSBA environmet to empower business employees and decentralize the analytics capabilities. Yet, little is known about how SSBA is facilitating business employees’ independence, and moreover, the value that is co-created. Based on empirical data from a major Norwegian online marketplace and drawing on service-dominant logic as an analytical framework, we identify three main modes of data engagement in SSBA: no dependency, high dependency, and low dependency. Furthermore, we identify the required business users’ resources in the analytical processes in each mode. We discuss the organizational implications of these findings.
(Less)
- author
- Bani-Hani, Imad LU ; Tona, Olgerta LU and Carlsson, Sven LU
- organization
- publishing date
- 2019
- type
- Chapter in Book/Report/Conference proceeding
- publication status
- published
- subject
- keywords
- Interaction, Resource integration, Self-service business analytics, Service dominant logic
- host publication
- AMCIS 2019 Proceedings
- publisher
- Association for Information Systems
- conference name
- 25th Americas Conference on Information Systems, AMCIS 2019
- conference location
- Cancun, Mexico
- conference dates
- 2019-08-15 - 2019-08-17
- external identifiers
-
- scopus:85084019639
- ISBN
- 978-0-9966831-8-0
- language
- English
- LU publication?
- yes
- id
- 71929c56-8c03-4d59-be90-827a042c1045
- date added to LUP
- 2019-10-29 13:29:03
- date last changed
- 2022-04-18 18:51:08
@inproceedings{71929c56-8c03-4d59-be90-827a042c1045, abstract = {{<p>The main premise of self-service business analytics (SSBA) is to make business users autonomous during data analytics. Driven by this potential, organizations are spending resources to design SSBA environmet to empower business employees and decentralize the analytics capabilities. Yet, little is known about how SSBA is facilitating business employees’ independence, and moreover, the value that is co-created. Based on empirical data from a major Norwegian online marketplace and drawing on service-dominant logic as an analytical framework, we identify three main modes of data engagement in SSBA: no dependency, high dependency, and low dependency. Furthermore, we identify the required business users’ resources in the analytical processes in each mode. We discuss the organizational implications of these findings.</p>}}, author = {{Bani-Hani, Imad and Tona, Olgerta and Carlsson, Sven}}, booktitle = {{AMCIS 2019 Proceedings}}, isbn = {{978-0-9966831-8-0}}, keywords = {{Interaction; Resource integration; Self-service business analytics; Service dominant logic}}, language = {{eng}}, publisher = {{Association for Information Systems}}, title = {{Modes of engagement in SSBA : A service dominant logic perspective}}, year = {{2019}}, }