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Business services "in the making": (De)stabilisation of service definitions during the sourcing process

Selviaridis, Kostas LU ; Agndal, Henrik and Axelsson, Björn (2011) In Journal of Purchasing and Supply Management 17(2). p.73-86
Abstract
Recent studies suggest that service definition is an ongoing process, with service characteristics being temporarily stabilised and destabilised through buyer–service provider interactions. However, little is still known about how and, in particular, why services are (re)defined during the sourcing process, e.g., in terms of their intended outputs, how they are performed (processes), the inputs required and their economic outcomes. This paper addresses this gap as follows: (a) by examining in detail how service definitions are (de)stabilised during the sourcing process and (b) by identifying five categories of influencing factors (i.e., sourcing capability, supplier expertise reliance, complexity, relationship continuity and adaptive... (More)
Recent studies suggest that service definition is an ongoing process, with service characteristics being temporarily stabilised and destabilised through buyer–service provider interactions. However, little is still known about how and, in particular, why services are (re)defined during the sourcing process, e.g., in terms of their intended outputs, how they are performed (processes), the inputs required and their economic outcomes. This paper addresses this gap as follows: (a) by examining in detail how service definitions are (de)stabilised during the sourcing process and (b) by identifying five categories of influencing factors (i.e., sourcing capability, supplier expertise reliance, complexity, relationship continuity and adaptive interactions) and developing propositions regarding their stabilising/destabilising impact on different service definition aspects. The study contributes to theory development on service definition dynamics and emphasises the positive effects of revisiting service specifications both pre- and post-contract. It also offers an extension of the theory of service definition methods by stressing their dynamic deployment during the sourcing process. (Less)
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author
organization
publishing date
type
Contribution to journal
publication status
published
subject
keywords
Service definition, Temporary stabilisation, Service sourcing process, Business services
in
Journal of Purchasing and Supply Management
volume
17
issue
2
pages
73 - 86
publisher
Elsevier
external identifiers
  • scopus:79956286799
ISSN
1478-4092
DOI
10.1016/j.pursup.2010.08.001
language
English
LU publication?
yes
id
c04c5dc2-4d46-43f7-b9d0-713d1ff54468 (old id 7369220)
date added to LUP
2015-06-17 13:44:57
date last changed
2017-03-26 04:05:33
@article{c04c5dc2-4d46-43f7-b9d0-713d1ff54468,
  abstract     = {Recent studies suggest that service definition is an ongoing process, with service characteristics being temporarily stabilised and destabilised through buyer–service provider interactions. However, little is still known about how and, in particular, why services are (re)defined during the sourcing process, e.g., in terms of their intended outputs, how they are performed (processes), the inputs required and their economic outcomes. This paper addresses this gap as follows: (a) by examining in detail how service definitions are (de)stabilised during the sourcing process and (b) by identifying five categories of influencing factors (i.e., sourcing capability, supplier expertise reliance, complexity, relationship continuity and adaptive interactions) and developing propositions regarding their stabilising/destabilising impact on different service definition aspects. The study contributes to theory development on service definition dynamics and emphasises the positive effects of revisiting service specifications both pre- and post-contract. It also offers an extension of the theory of service definition methods by stressing their dynamic deployment during the sourcing process.},
  author       = {Selviaridis, Kostas and Agndal, Henrik and Axelsson, Björn},
  issn         = {1478-4092},
  keyword      = {Service definition,Temporary stabilisation,Service sourcing process,Business services},
  language     = {eng},
  number       = {2},
  pages        = {73--86},
  publisher    = {Elsevier},
  series       = {Journal of Purchasing and Supply Management},
  title        = {Business services "in the making": (De)stabilisation of service definitions during the sourcing process},
  url          = {http://dx.doi.org/10.1016/j.pursup.2010.08.001},
  volume       = {17},
  year         = {2011},
}