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Self-Service BI does it Change the Rule of the Game for BI Systems Designers

Johansson, Björn LU ; Alkan, Dogan and Carlsson, Robin (2015) ILOG'15: 8th Workshop on Information Logistics and Knowledge Supply In CEUR Workshop Proceedings 1420. p.48-61
Abstract
Users of Business Intelligence (BI) systems have started to demand more flexible systems in which they could be empowered to serve themselves – self-service BI. In this paper we aim at explaining how such development influences designers of BI solutions and how it impacts the design situation. To say something about this we adapted the PACT (People, Activity, Context, Technology) framework on the BI design situation by conducting semi-structured interviews with vendors and suppliers of BI systems. From the research we found that self-service BI should be seen as a complement rather than a substitute to traditional BI. The concluding remark on the design situation is that designers of BI systems have to consider a more complex design... (More)
Users of Business Intelligence (BI) systems have started to demand more flexible systems in which they could be empowered to serve themselves – self-service BI. In this paper we aim at explaining how such development influences designers of BI solutions and how it impacts the design situation. To say something about this we adapted the PACT (People, Activity, Context, Technology) framework on the BI design situation by conducting semi-structured interviews with vendors and suppliers of BI systems. From the research we found that self-service BI should be seen as a complement rather than a substitute to traditional BI. The concluding remark on the design situation is that designers of BI systems have to consider a more complex design situation where designers need to have increased knowledge about users mental models, decision focus and usage of BI systems in the analysis and design phases for being able to design useful self-service BI systems. The main conclusion from this is that designing for self-service BI is a more demanding design situation for designers of BI solutions. (Less)
Please use this url to cite or link to this publication:
author
organization
publishing date
type
Chapter in Book/Report/Conference proceeding
publication status
published
subject
keywords
Self-service, Design, Business Intelligence, Business Analytics
in
CEUR Workshop Proceedings
editor
Matulevičius, Raimundas; Maggi, Fabrizio Maria; Küngas, Peep; ; and
volume
1420
pages
13 pages
publisher
CEUR
conference name
ILOG'15: 8th Workshop on Information Logistics and Knowledge Supply
external identifiers
  • scopus:84940641977
ISSN
1613-0073
language
English
LU publication?
yes
id
44573df9-50e2-4981-8f3b-97d170564e23 (old id 7864819)
alternative location
http://ceur-ws.org/Vol-1420/
date added to LUP
2015-09-16 10:32:18
date last changed
2017-01-01 05:25:18
@inproceedings{44573df9-50e2-4981-8f3b-97d170564e23,
  abstract     = {Users of Business Intelligence (BI) systems have started to demand more flexible systems in which they could be empowered to serve themselves – self-service BI. In this paper we aim at explaining how such development influences designers of BI solutions and how it impacts the design situation. To say something about this we adapted the PACT (People, Activity, Context, Technology) framework on the BI design situation by conducting semi-structured interviews with vendors and suppliers of BI systems. From the research we found that self-service BI should be seen as a complement rather than a substitute to traditional BI. The concluding remark on the design situation is that designers of BI systems have to consider a more complex design situation where designers need to have increased knowledge about users mental models, decision focus and usage of BI systems in the analysis and design phases for being able to design useful self-service BI systems. The main conclusion from this is that designing for self-service BI is a more demanding design situation for designers of BI solutions.},
  author       = {Johansson, Björn and Alkan, Dogan and Carlsson, Robin},
  booktitle    = {CEUR Workshop Proceedings},
  editor       = {Matulevičius, Raimundas and Maggi, Fabrizio Maria and Küngas, Peep},
  issn         = {1613-0073},
  keyword      = {Self-service,Design,Business Intelligence,Business Analytics},
  language     = {eng},
  pages        = {48--61},
  publisher    = {CEUR},
  title        = {Self-Service BI does it Change the Rule of the Game for BI Systems Designers},
  volume       = {1420},
  year         = {2015},
}