Evaluating a quantitative IT maturity self-assessment approach: Does it give a good way of the as-is state?
(2016)- Abstract
- It has become increasingly recognized that IT organizations must ensure that IT services are aligned to business needs and actively support them. Ther efore, the internal IT service management processes are under constant improvement. Information Technology Infrastructure Library (ITIL) is the most commonly
adopted framework for IT service management. The r ecommendation is to start an ITIL implementation or improvement process by defining a baseline of current state - “wher e are we today”. This helps identify the gap to a wanted future state and will become the basis for an ITIL implementation or improvement plan. One of the most commonly used methods to define current state is to do a maturity assessment using a quantitative... (More) - It has become increasingly recognized that IT organizations must ensure that IT services are aligned to business needs and actively support them. Ther efore, the internal IT service management processes are under constant improvement. Information Technology Infrastructure Library (ITIL) is the most commonly
adopted framework for IT service management. The r ecommendation is to start an ITIL implementation or improvement process by defining a baseline of current state - “wher e are we today”. This helps identify the gap to a wanted future state and will become the basis for an ITIL implementation or improvement plan. One of the most commonly used methods to define current state is to do a maturity assessment using a quantitative self-assessment approach. The purpose of this research is to empirically understand how well a
qua nti ta ti ve s el f-ass ess ment d efi nes the a s -i s s ta te a nd ther eby th e ma turi ty of a n I T orga ni za ti on. The research was carried out by conducting a quantitative self-assessment in an IT organization. To understand if the self-assessment produced viable results a meta-evaluation of the survey was conducted through interviews and a document study. The main conclusion, is that the use of a quantitative self-assessment does not define the as-is state and maturity well enough. To do so, it has to be complemented by for instance
interviews or another type of internal knowledge to produce a good enough baseline. (Less) - Abstract (Swedish)
- It has become increasingly recognized that IT organizations must ensure that IT services are aligned to business needs and actively support them. Therefore, the internal IT service management processes are under constant improvement. Information Technology Infrastructure Library (ITIL) is the most commonly adopted framework for IT service management. The recommendation is to start an ITIL implementation or improvement process by defining a baseline of current state - “where are we today”. This helps identify the gap to a wanted future state and will become the basis for an ITIL implementation or improvement plan. One of the most commonly used methods to define current state is to do a maturity assessment using a quantitative... (More)
- It has become increasingly recognized that IT organizations must ensure that IT services are aligned to business needs and actively support them. Therefore, the internal IT service management processes are under constant improvement. Information Technology Infrastructure Library (ITIL) is the most commonly adopted framework for IT service management. The recommendation is to start an ITIL implementation or improvement process by defining a baseline of current state - “where are we today”. This helps identify the gap to a wanted future state and will become the basis for an ITIL implementation or improvement plan. One of the most commonly used methods to define current state is to do a maturity assessment using a quantitative self-assessment approach. The purpose of this research is to empirically understand how well a quantitative self-assessment defines the as-is state and thereby the maturity of an IT organization. The research was carried out by conducting a quantitative self-assessment in an IT organization. To understand if the self-assessment produced viable results a meta-evaluation of the survey was conducted through interviews and a document study. The main conclusion, is that the use of a quantitative self-assessment does not define the as-is state and maturity well enough. To do so, it has to be complemented by for instance interviews or another type of internal knowledge to produce a good enough baseline. (Less)
Please use this url to cite or link to this publication:
https://lup.lub.lu.se/record/7d7e230d-b6a3-42c7-8f2a-85a6a78622dd
- author
- Johansson, Björn LU ; Eckerstein, Jessica and Malmros, Jacob
- organization
- publishing date
- 2016
- type
- Chapter in Book/Report/Conference proceeding
- publication status
- published
- subject
- keywords
- Information Technology Infrastructure Library (ITIL), IT maturity, IT Governance, Quantitative self- assessment
- host publication
- 4th International Conference on Management, Leadership and Governance
- editor
- Vasilenko, Dmitry and Khazieva, Natalia
- pages
- 9 pages
- publisher
- Academic Conferences and Publishing International Limited
- external identifiers
-
- scopus:84969145285
- ISSN
- 2049-6818
- 2049-6826
- ISBN
- 978-1-910810-85-9
- 978-1-910810-84-2
- language
- English
- LU publication?
- yes
- id
- 7d7e230d-b6a3-42c7-8f2a-85a6a78622dd
- date added to LUP
- 2016-04-20 11:11:05
- date last changed
- 2024-06-28 05:12:12
@inproceedings{7d7e230d-b6a3-42c7-8f2a-85a6a78622dd,
abstract = {{It has become increasingly recognized that IT organizations must ensure that IT services are aligned to business needs and actively support them. Ther efore, the internal IT service management processes are under constant improvement. Information Technology Infrastructure Library (ITIL) is the most commonly<br/>adopted framework for IT service management. The r ecommendation is to start an ITIL implementation or improvement process by defining a baseline of current state - “wher e are we today”. This helps identify the gap to a wanted future state and will become the basis for an ITIL implementation or improvement plan. One of the most commonly used methods to define current state is to do a maturity assessment using a quantitative self-assessment approach. The purpose of this research is to empirically understand how well a<br/>qua nti ta ti ve s el f-ass ess ment d efi nes the a s -i s s ta te a nd ther eby th e ma turi ty of a n I T orga ni za ti on. The research was carried out by conducting a quantitative self-assessment in an IT organization. To understand if the self-assessment produced viable results a meta-evaluation of the survey was conducted through interviews and a document study. The main conclusion, is that the use of a quantitative self-assessment does not define the as-is state and maturity well enough. To do so, it has to be complemented by for instance<br/>interviews or another type of internal knowledge to produce a good enough baseline.}},
author = {{Johansson, Björn and Eckerstein, Jessica and Malmros, Jacob}},
booktitle = {{4th International Conference on Management, Leadership and Governance}},
editor = {{Vasilenko, Dmitry and Khazieva, Natalia}},
isbn = {{978-1-910810-85-9}},
issn = {{2049-6818}},
keywords = {{Information Technology Infrastructure Library (ITIL); IT maturity; IT Governance; Quantitative self- assessment}},
language = {{eng}},
publisher = {{Academic Conferences and Publishing International Limited}},
title = {{Evaluating a quantitative IT maturity self-assessment approach: Does it give a good way of the as-is state?}},
url = {{https://lup.lub.lu.se/search/files/7577814/ICMLG_paper.pdf}},
year = {{2016}},
}