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Network video technology : Exploring an innovative approach to improving warehouse operations

Kembro, Joakim Hans LU ; Danielsson, Veronica and Smajli, Granit (2017) In International Journal of Physical Distribution and Logistics Management 47(7). p.623-645
Abstract

Purpose: The purpose of this paper is to investigate how modern network video technology could be used to improve different warehouse types and operations and how barriers may prevent its implementation. Design/methodology/approach: An exploratory multiple-case study with nine case companies was conducted, including on-site visits, interviews, questionnaires and a workshop. Findings: The authors identified 12 video applications that could improve warehouse operations by making them safer, faster, more transparent and more reliable than they are at present. The authors found that video applications complemented existing information technology and offered a new dimension that provided the real-time analysis of different activities in... (More)

Purpose: The purpose of this paper is to investigate how modern network video technology could be used to improve different warehouse types and operations and how barriers may prevent its implementation. Design/methodology/approach: An exploratory multiple-case study with nine case companies was conducted, including on-site visits, interviews, questionnaires and a workshop. Findings: The authors identified 12 video applications that could improve warehouse operations by making them safer, faster, more transparent and more reliable than they are at present. The authors found that video applications complemented existing information technology and offered a new dimension that provided the real-time analysis of different activities in warehouse operations. The main barriers to implementing video technology included uncertain return on investment, staff integrity, union restrictions and integration with other systems. Research limitations/implications: The study contributes to the literature by exploring how information technology could be used to improve warehouse operations and by developing a classification matrix that outlines the video applications that suit the warehouse type and operation. Building on the contingency theory, the authors also described a conceptual framework for guiding future relevant research on warehousing. Practical implications: Video technology provides an opportunity to improve efficiency and cut costs in warehouse operations, which could contribute to increasing the competitiveness of the company and the supply chain. However, several barriers must be overcome to enable its implementation. Furthermore, competing technologies, such as augmented reality and the internet of things, are being developed in parallel. Social implications: The identified video applications could help to increase safety, sustainability and traceability in warehouse operations and, potentially, across the entire supply chain. Originality/value: This research is the first to explore the potential of introducing video applications to increase the efficiency and effectiveness of various warehouse types and operations.

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Please use this url to cite or link to this publication:
author
organization
publishing date
type
Contribution to journal
publication status
published
subject
keywords
Barrier, Contingency theory, Innovation, Operations management, Technology, Video, Warehousing, WMS
in
International Journal of Physical Distribution and Logistics Management
volume
47
issue
7
pages
23 pages
publisher
Emerald Group Publishing Limited
external identifiers
  • scopus:85023607865
  • wos:000407286000004
ISSN
0960-0035
DOI
10.1108/IJPDLM-02-2017-0112
language
English
LU publication?
yes
id
885c92ba-9288-4b5a-8231-19badcb1dabf
date added to LUP
2017-07-27 14:15:41
date last changed
2018-01-07 12:13:27
@article{885c92ba-9288-4b5a-8231-19badcb1dabf,
  abstract     = {<p>Purpose: The purpose of this paper is to investigate how modern network video technology could be used to improve different warehouse types and operations and how barriers may prevent its implementation. Design/methodology/approach: An exploratory multiple-case study with nine case companies was conducted, including on-site visits, interviews, questionnaires and a workshop. Findings: The authors identified 12 video applications that could improve warehouse operations by making them safer, faster, more transparent and more reliable than they are at present. The authors found that video applications complemented existing information technology and offered a new dimension that provided the real-time analysis of different activities in warehouse operations. The main barriers to implementing video technology included uncertain return on investment, staff integrity, union restrictions and integration with other systems. Research limitations/implications: The study contributes to the literature by exploring how information technology could be used to improve warehouse operations and by developing a classification matrix that outlines the video applications that suit the warehouse type and operation. Building on the contingency theory, the authors also described a conceptual framework for guiding future relevant research on warehousing. Practical implications: Video technology provides an opportunity to improve efficiency and cut costs in warehouse operations, which could contribute to increasing the competitiveness of the company and the supply chain. However, several barriers must be overcome to enable its implementation. Furthermore, competing technologies, such as augmented reality and the internet of things, are being developed in parallel. Social implications: The identified video applications could help to increase safety, sustainability and traceability in warehouse operations and, potentially, across the entire supply chain. Originality/value: This research is the first to explore the potential of introducing video applications to increase the efficiency and effectiveness of various warehouse types and operations.</p>},
  author       = {Kembro, Joakim Hans and Danielsson, Veronica and Smajli, Granit},
  issn         = {0960-0035},
  keyword      = {Barrier,Contingency theory,Innovation,Operations management,Technology,Video,Warehousing,WMS},
  language     = {eng},
  number       = {7},
  pages        = {623--645},
  publisher    = {Emerald Group Publishing Limited},
  series       = {International Journal of Physical Distribution and Logistics Management},
  title        = {Network video technology : Exploring an innovative approach to improving warehouse operations},
  url          = {http://dx.doi.org/10.1108/IJPDLM-02-2017-0112},
  volume       = {47},
  year         = {2017},
}