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What's trending in social media analytics area? A retrospective

Zafeiropoulou, Styliani LU ; Sarker, Saonee and Carlsson, Sven A. LU (2015) 21st Americas Conference on Information Systems, AMCIS 2015
Abstract

A sub-area of business analytics increasingly growing in prominence is social media analytics (SMA), which is not surprising given the large volume of data and content generated daily in social media. Despite the growing interest, given the vastness of the area, there is little understanding of the topics and issues with respect to SMA that should be investigated by IS researchers. In an effort to contribute to this understanding, this paper in progress analyses SMA trends in research and practice. After searching within nineteen leading academic, practitioner and crossover outlets, we used an inductive approach to categorize the resulting articles. Preliminary results indicate that future IS studies should approach SMA as systems, and... (More)

A sub-area of business analytics increasingly growing in prominence is social media analytics (SMA), which is not surprising given the large volume of data and content generated daily in social media. Despite the growing interest, given the vastness of the area, there is little understanding of the topics and issues with respect to SMA that should be investigated by IS researchers. In an effort to contribute to this understanding, this paper in progress analyses SMA trends in research and practice. After searching within nineteen leading academic, practitioner and crossover outlets, we used an inductive approach to categorize the resulting articles. Preliminary results indicate that future IS studies should approach SMA as systems, and adopt a critical stance towards the existing claims that SMA only positively impacts organizations. Results also indicate that ethical-legal implications of SMA should receive more attention. Limitations of the study and plans for the future are highlighted.

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Please use this url to cite or link to this publication:
author
; and
organization
publishing date
type
Chapter in Book/Report/Conference proceeding
publication status
published
subject
keywords
Information systems research, Literature review, Social media, Social media analysis, Social media analytics, Trends
host publication
2015 Americas Conference on Information Systems, AMCIS 2015
publisher
Americas Conference on Information Systems (AMCIS)
conference name
21st Americas Conference on Information Systems, AMCIS 2015
conference location
Fajardo, Puerto Rico
conference dates
2015-08-13 - 2015-08-15
external identifiers
  • scopus:84963628545
ISBN
9780996683104
language
English
LU publication?
yes
id
8ccd51e2-cd2f-42a6-95b7-4b41c88c119d
date added to LUP
2016-09-23 13:25:27
date last changed
2022-01-30 06:19:01
@inproceedings{8ccd51e2-cd2f-42a6-95b7-4b41c88c119d,
  abstract     = {{<p>A sub-area of business analytics increasingly growing in prominence is social media analytics (SMA), which is not surprising given the large volume of data and content generated daily in social media. Despite the growing interest, given the vastness of the area, there is little understanding of the topics and issues with respect to SMA that should be investigated by IS researchers. In an effort to contribute to this understanding, this paper in progress analyses SMA trends in research and practice. After searching within nineteen leading academic, practitioner and crossover outlets, we used an inductive approach to categorize the resulting articles. Preliminary results indicate that future IS studies should approach SMA as systems, and adopt a critical stance towards the existing claims that SMA only positively impacts organizations. Results also indicate that ethical-legal implications of SMA should receive more attention. Limitations of the study and plans for the future are highlighted.</p>}},
  author       = {{Zafeiropoulou, Styliani and Sarker, Saonee and Carlsson, Sven A.}},
  booktitle    = {{2015 Americas Conference on Information Systems, AMCIS 2015}},
  isbn         = {{9780996683104}},
  keywords     = {{Information systems research; Literature review; Social media; Social media analysis; Social media analytics; Trends}},
  language     = {{eng}},
  publisher    = {{Americas Conference on Information Systems (AMCIS)}},
  title        = {{What's trending in social media analytics area? A retrospective}},
  year         = {{2015}},
}