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Teorier om servicemötet - en historisk beskrivning

Eksell, Jörgen LU (2005) In Multidisciplinära öppningar p.11-31
Abstract (Swedish)
I kapitlet behandlas tre historiska och tre nutida ansatser till servicemötet. Ansatsernas respektive särdrag analyseras och problematiseras.
Please use this url to cite or link to this publication:
author
organization
publishing date
type
Chapter in Book/Report/Conference proceeding
publication status
published
subject
keywords
service encounter, nordic school of services, marketing management, relationship marketing, customer relationship management
in
Multidisciplinära öppningar
editor
Corvellec, Hervé; Lindquist, Hans; and
pages
11 - 31
publisher
Liber
ISBN
978-91-47-07598-0
language
English
LU publication?
yes
id
0a0b8071-a985-4049-8d6e-d13ce979f0e3 (old id 946026)
date added to LUP
2008-01-23 20:05:59
date last changed
2016-04-16 10:20:04
@inbook{0a0b8071-a985-4049-8d6e-d13ce979f0e3,
  abstract     = {I kapitlet behandlas tre historiska och tre nutida ansatser till servicemötet. Ansatsernas respektive särdrag analyseras och problematiseras.},
  author       = {Eksell, Jörgen},
  editor       = {Corvellec, Hervé and Lindquist, Hans},
  isbn         = {978-91-47-07598-0},
  keyword      = {service encounter,nordic school of services,marketing management,relationship marketing,customer relationship management},
  language     = {eng},
  pages        = {11--31},
  publisher    = {Liber},
  series       = {Multidisciplinära öppningar},
  title        = {Teorier om servicemötet - en historisk beskrivning},
  year         = {2005},
}