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Teorier om servicemötet - en historisk beskrivning

Eksell, Jörgen LU orcid (2005) p.11-31
Abstract (Swedish)
I kapitlet behandlas tre historiska och tre nutida ansatser till servicemötet. Ansatsernas respektive särdrag analyseras och problematiseras.
Please use this url to cite or link to this publication:
author
organization
publishing date
type
Chapter in Book/Report/Conference proceeding
publication status
published
subject
keywords
service encounter, nordic school of services, marketing management, relationship marketing, customer relationship management
host publication
Multidisciplinära öppningar
editor
Corvellec, Hervé and Lindquist, Hans
pages
11 - 31
publisher
Liber
ISBN
978-91-47-07598-0
language
Swedish
LU publication?
yes
id
0a0b8071-a985-4049-8d6e-d13ce979f0e3 (old id 946026)
date added to LUP
2016-04-04 12:15:35
date last changed
2020-01-24 02:29:18
@inbook{0a0b8071-a985-4049-8d6e-d13ce979f0e3,
  abstract     = {I kapitlet behandlas tre historiska och tre nutida ansatser till servicemötet. Ansatsernas respektive särdrag analyseras och problematiseras.},
  author       = {Eksell, Jörgen},
  booktitle    = {Multidisciplinära öppningar},
  editor       = {Corvellec, Hervé and Lindquist, Hans},
  isbn         = {978-91-47-07598-0},
  language     = {swe},
  pages        = {11--31},
  publisher    = {Liber},
  title        = {Teorier om servicemötet - en historisk beskrivning},
  year         = {2005},
}