Customer satisfaction: review of literature and application to the product-service systems
(2003)
Please use this url to cite or link to this publication:
http://lup.lub.lu.se/record/956236
- author
- Mont, Oksana LU and Plepys, Andrius LU
- organization
- publishing date
- 2003
- type
- Book/Report
- publication status
- published
- subject
- publisher
- Society for Non-Traditional Technology, Japan
- language
- English
- LU publication?
- yes
- id
- 08d99a00-ac08-4507-b134-46ff8ed7ed19 (old id 956236)
- alternative location
- http://www.iiiee.lu.se/Publication.nsf/$webAll/38F5DCB1CA0CB7E9C1256D9B0044C760/$FILE/Customer%20satisfaction.pdf
- date added to LUP
- 2008-01-29 12:22:58
- date last changed
- 2016-04-16 08:13:31
@techreport{08d99a00-ac08-4507-b134-46ff8ed7ed19,
author = {Mont, Oksana and Plepys, Andrius},
institution = {Society for Non-Traditional Technology, Japan},
language = {eng},
title = {Customer satisfaction: review of literature and application to the product-service systems},
year = {2003},
}