Design thinking in the organizational development of a 350-years old university library
Carlsdotter, Anna LU and Becker, Per LU
(2021)
14th International Conference on Performance Measurement in Libraries
p.1-5
- Abstract
- The purpose of this conference paper is to showcase how the user experience (UX) methodology of design thinking can facilitate organizational change processes in situations of multiple and often conflicting values and opinions in university libraries. The paper also elaborates on the application of design thinking under both normal circumstances and Covid-19 restrictions. The conference paper is based on a comparative analysis of three cases of using design thinking for developing the information desk function at the main library at Lund University in Sweden. The analysis indicates that design thinking concerning experienced problems around the information desk facilitates deeper, shared understanding of the problems and can produce... (More)
- The purpose of this conference paper is to showcase how the user experience (UX) methodology of design thinking can facilitate organizational change processes in situations of multiple and often conflicting values and opinions in university libraries. The paper also elaborates on the application of design thinking under both normal circumstances and Covid-19 restrictions. The conference paper is based on a comparative analysis of three cases of using design thinking for developing the information desk function at the main library at Lund University in Sweden. The analysis indicates that design thinking concerning experienced problems around the information desk facilitates deeper, shared understanding of the problems and can produce surprisingly quick and simple solutions to previously experienced deadlocks. The methodology has proven useful also under the present pandemic, although Covid-19 imposed limitations on its practical application. The findings suggest that the nonlinear, iterative process of designing and testing prototypes in design thinking can facilitate overcoming political impasses, organizational paralysis and resistance to change. This by helping to understand and challenge the assumptions of different staff and managers, to engage and empower them to contribute, and to provide an environment to experiment and experience potential solutions, without having to make binding decisions on beforehand. This is particularly useful in relation to complex, ill-defined problems. (Less)
Please use this url to cite or link to this publication:
https://lup.lub.lu.se/record/96834db2-f27f-4dd3-91c6-736d143d5764
- author
- Carlsdotter, Anna
LU
and Becker, Per
LU
- organization
- publishing date
- 2021-11-04
- type
- Contribution to conference
- publication status
- published
- subject
- keywords
- design thinking, UX, library, Organisational change
- pages
- 5 pages
- conference name
- 14th International Conference on Performance Measurement in Libraries
- conference dates
- 2021-11-02 - 2021-11-04
- language
- English
- LU publication?
- yes
- id
- 96834db2-f27f-4dd3-91c6-736d143d5764
- alternative location
- https://libpmc14.exordo.com/files/papers/113/final_draft/2021_conference_.pdf
- date added to LUP
- 2021-11-03 17:05:45
- date last changed
- 2021-11-11 02:27:16
@misc{96834db2-f27f-4dd3-91c6-736d143d5764,
abstract = {{The purpose of this conference paper is to showcase how the user experience (UX) methodology of design thinking can facilitate organizational change processes in situations of multiple and often conflicting values and opinions in university libraries. The paper also elaborates on the application of design thinking under both normal circumstances and Covid-19 restrictions. The conference paper is based on a comparative analysis of three cases of using design thinking for developing the information desk function at the main library at Lund University in Sweden. The analysis indicates that design thinking concerning experienced problems around the information desk facilitates deeper, shared understanding of the problems and can produce surprisingly quick and simple solutions to previously experienced deadlocks. The methodology has proven useful also under the present pandemic, although Covid-19 imposed limitations on its practical application. The findings suggest that the nonlinear, iterative process of designing and testing prototypes in design thinking can facilitate overcoming political impasses, organizational paralysis and resistance to change. This by helping to understand and challenge the assumptions of different staff and managers, to engage and empower them to contribute, and to provide an environment to experiment and experience potential solutions, without having to make binding decisions on beforehand. This is particularly useful in relation to complex, ill-defined problems.}},
author = {{Carlsdotter, Anna and Becker, Per}},
keywords = {{design thinking; UX; library; Organisational change}},
language = {{eng}},
month = {{11}},
pages = {{1--5}},
title = {{Design thinking in the organizational development of a 350-years old university library}},
url = {{https://lup.lub.lu.se/search/files/109260586/2021_conference_.pdf}},
year = {{2021}},
}