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How system quality influences mobile BI use : The mediating role of engagement

Peters, Twan; Işik, Öykü; Tona, Olgerta LU and Popovič, Aleš (2016) In International Journal of Information Management 36(5). p.773-783
Abstract

Despite the recognized value that mobile BI (m-BI) brings to firms, our understanding of the use of m-BI and its determinants are limited. In this study, we suggest that m-BI system quality characteristics may be among the factors that influence m-BI use. Yet, in the information systems (IS) literature there is mixed support for the relationship between system quality and system use at the individual level. Given there is research suggesting that engaged users are an indication of the technology's success, we believe that 'engagement' may be the key to understanding the relationship discrepancy between system quality and use. To address this gap, we conducted a quantitative study of key informants who use m-BI, to understand what the... (More)

Despite the recognized value that mobile BI (m-BI) brings to firms, our understanding of the use of m-BI and its determinants are limited. In this study, we suggest that m-BI system quality characteristics may be among the factors that influence m-BI use. Yet, in the information systems (IS) literature there is mixed support for the relationship between system quality and system use at the individual level. Given there is research suggesting that engaged users are an indication of the technology's success, we believe that 'engagement' may be the key to understanding the relationship discrepancy between system quality and use. To address this gap, we conducted a quantitative study of key informants who use m-BI, to understand what the key m-BI capabilities are and other success dimensions perceived as important by users. The results indicate that m-BI system quality attributes affect m-BI use indirectly through engagement, with this finding contributing to understanding of the complexity of IS use in mobile technologies.

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author
organization
publishing date
type
Contribution to journal
publication status
published
subject
keywords
Engagement, Mobile business intelligence, System quality, Use
in
International Journal of Information Management
volume
36
issue
5
pages
11 pages
publisher
Elsevier
external identifiers
  • scopus:84969871606
  • wos:000383825800009
ISSN
0268-4012
DOI
10.1016/j.ijinfomgt.2016.05.003
language
English
LU publication?
yes
id
9ccc08b0-60b7-435b-9eee-75f2daf82f0e
date added to LUP
2016-10-25 13:55:30
date last changed
2017-11-19 04:34:08
@article{9ccc08b0-60b7-435b-9eee-75f2daf82f0e,
  abstract     = {<p>Despite the recognized value that mobile BI (m-BI) brings to firms, our understanding of the use of m-BI and its determinants are limited. In this study, we suggest that m-BI system quality characteristics may be among the factors that influence m-BI use. Yet, in the information systems (IS) literature there is mixed support for the relationship between system quality and system use at the individual level. Given there is research suggesting that engaged users are an indication of the technology's success, we believe that 'engagement' may be the key to understanding the relationship discrepancy between system quality and use. To address this gap, we conducted a quantitative study of key informants who use m-BI, to understand what the key m-BI capabilities are and other success dimensions perceived as important by users. The results indicate that m-BI system quality attributes affect m-BI use indirectly through engagement, with this finding contributing to understanding of the complexity of IS use in mobile technologies.</p>},
  author       = {Peters, Twan and Işik, Öykü and Tona, Olgerta and Popovič, Aleš},
  issn         = {0268-4012},
  keyword      = {Engagement,Mobile business intelligence,System quality,Use},
  language     = {eng},
  month        = {10},
  number       = {5},
  pages        = {773--783},
  publisher    = {Elsevier},
  series       = {International Journal of Information Management},
  title        = {How system quality influences mobile BI use : The mediating role of engagement},
  url          = {http://dx.doi.org/10.1016/j.ijinfomgt.2016.05.003},
  volume       = {36},
  year         = {2016},
}