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A Multilevel Circular Economy Repair Society Model: Understanding system-wide implications of normalized product repair from the perspective of the Product User

Svensson-Höglund, Sahra ; Russell, Jennifer D. and Richter, Jessika Luth LU (2023) 5th Conference on Product Lifetimes and the Environment (PLATE) p.1041-1050
Abstract
Initiatives to upscale repair activities are becoming increasingly common, with the latest
being the EU commission’s proposal to strengthen consumers’ right to repair. However, these
initiatives are not viewed comprehensively, particularly not for how they impact the product user’s
experience of the repair process, and what type of repair conditions would emerge once fully
implemented. This gap exists despite the fundamental need to improve the product user's experience
of repair to normalize repair. Repair upscale initiatives must be understood from the perspective of a
wider repair system.
In this paper, we introduce a multilevel system model as a tool for capturing the wider repair system
for how it... (More)
Initiatives to upscale repair activities are becoming increasingly common, with the latest
being the EU commission’s proposal to strengthen consumers’ right to repair. However, these
initiatives are not viewed comprehensively, particularly not for how they impact the product user’s
experience of the repair process, and what type of repair conditions would emerge once fully
implemented. This gap exists despite the fundamental need to improve the product user's experience
of repair to normalize repair. Repair upscale initiatives must be understood from the perspective of a
wider repair system.
In this paper, we introduce a multilevel system model as a tool for capturing the wider repair system
for how it impacts the product user; the experience of normalized repair is conceptualized as
consisting of various transaction costs, risks and benefits - both in terms of finite resource
expenditures, emotional and cognitive responses - what matters for the experience to be
overarchingly positive. A two-fold modeling approach is employed; first, we look at the repair systems
from a strict resource management perspective (i.e., material, physical flows in the repair process) -
the objective reality. Then, on top of this perspective, the “product user experience” of these repair
flows is added, capturing the subjective experience and how the solutions to bringing the desired
repair flows about can create vastly different conditions for product users.
This model allows for systematic discerning and capturing of the comprehensive implications of higher
system level processes for the individual product user. (Less)
Please use this url to cite or link to this publication:
author
; and
organization
publishing date
type
Chapter in Book/Report/Conference proceeding
publication status
published
subject
host publication
PROCEEDINGS 5th PLATE Conference
pages
1041 - 1050
conference name
5th Conference on Product Lifetimes and the Environment (PLATE)
conference location
Espoo, Finland
conference dates
2023-05-31 - 2023-06-02
ISBN
978-952-64-1367-9
project
Mapping out and overcoming barriers for circular products: the policy context for corporations that want to “go circular”
language
English
LU publication?
yes
id
b78cfd87-fb8d-454a-874f-c29ba3da01dc
date added to LUP
2023-09-26 14:38:14
date last changed
2023-09-27 08:43:34
@inproceedings{b78cfd87-fb8d-454a-874f-c29ba3da01dc,
  abstract     = {{Initiatives to upscale repair activities are becoming increasingly common, with the latest<br/>being the EU commission’s proposal to strengthen consumers’ right to repair. However, these<br/>initiatives are not viewed comprehensively, particularly not for how they impact the product user’s<br/>experience of the repair process, and what type of repair conditions would emerge once fully<br/>implemented. This gap exists despite the fundamental need to improve the product user's experience<br/>of repair to normalize repair. Repair upscale initiatives must be understood from the perspective of a<br/>wider repair system.<br/>In this paper, we introduce a multilevel system model as a tool for capturing the wider repair system<br/>for how it impacts the product user; the experience of normalized repair is conceptualized as<br/>consisting of various transaction costs, risks and benefits - both in terms of finite resource<br/>expenditures, emotional and cognitive responses - what matters for the experience to be<br/>overarchingly positive. A two-fold modeling approach is employed; first, we look at the repair systems<br/>from a strict resource management perspective (i.e., material, physical flows in the repair process) -<br/>the objective reality. Then, on top of this perspective, the “product user experience” of these repair<br/>flows is added, capturing the subjective experience and how the solutions to bringing the desired<br/>repair flows about can create vastly different conditions for product users.<br/>This model allows for systematic discerning and capturing of the comprehensive implications of higher<br/>system level processes for the individual product user.}},
  author       = {{Svensson-Höglund, Sahra and Russell, Jennifer D. and Richter, Jessika Luth}},
  booktitle    = {{PROCEEDINGS 5th PLATE Conference}},
  isbn         = {{978-952-64-1367-9}},
  language     = {{eng}},
  pages        = {{1041--1050}},
  title        = {{A Multilevel Circular Economy Repair Society Model:  Understanding system-wide implications of normalized product repair from the perspective of the Product User}},
  year         = {{2023}},
}