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Towards a systems-oriented framework for analysing and evaluating emergency response

Abrahamsson, Marcus LU ; Hassel, Henrik LU and Tehler, Henrik LU (2010) In Journal of Contingencies and Crisis Management 18(1). p.14-25
Abstract
Information can be provided by studying and evaluating past emergencies and the

response in connection to them. This information would then be useful in efforts directed

at preventing, mitigating and/or preparing for future emergencies. However, the analysis

and evaluation of emergency response operations is not an easy task, especially when the

operation involves several cooperating actors (e.g. the fire and rescue services, the

police, the emergency medical services, etc.). Here, we identify and discuss four aspects

of this challenge: (1) issues related to the values governing the evaluation, (2) issues

related to the complexity of the systems involved, (3) issues related to... (More)
Information can be provided by studying and evaluating past emergencies and the

response in connection to them. This information would then be useful in efforts directed

at preventing, mitigating and/or preparing for future emergencies. However, the analysis

and evaluation of emergency response operations is not an easy task, especially when the

operation involves several cooperating actors (e.g. the fire and rescue services, the

police, the emergency medical services, etc.). Here, we identify and discuss four aspects

of this challenge: (1) issues related to the values governing the evaluation, (2) issues

related to the complexity of the systems involved, (3) issues related to the validity of the

information on which the analysis and evaluation is based and (4) issues related to the

limiting conditions under which the emergency response system operated. An outline of

a framework for such an analysis and evaluation, influenced by systems theory, accident

investigation theories and programme evaluation theories dealing with the above

aspects, is introduced, discussed and exemplified using empirical results from a case

study.We conclude that the proposed framework may provide a better understanding of

how an emergency response system functioned during a specific operation, and help to

identify the potential events and/or circumstances that could significantly affect the

performance of the emergency response system, either negatively or positively. The

insights gained from using the framework may allow the actors involved in the response

operation to gain a better understanding of how the emergency response system

functioned as a whole, as well as how the actors performed as individual components

of the system. Furthermore, the information can also be useful for actors preparing for

future emergencies (Less)
Please use this url to cite or link to this publication:
author
organization
publishing date
type
Contribution to journal
publication status
published
subject
in
Journal of Contingencies and Crisis Management
volume
18
issue
1
pages
14 - 25
publisher
Wiley-Blackwell
external identifiers
  • scopus:77649133011
ISSN
1468-5973
DOI
10.1111/j.1468-5973.2009.00601.x
project
FRIVA
language
English
LU publication?
yes
id
cb52b657-4125-4bbb-9fd0-7ac130c1ef3a (old id 2337484)
date added to LUP
2012-02-06 14:46:45
date last changed
2018-09-09 03:01:04
@article{cb52b657-4125-4bbb-9fd0-7ac130c1ef3a,
  abstract     = {Information can be provided by studying and evaluating past emergencies and the<br/><br>
response in connection to them. This information would then be useful in efforts directed<br/><br>
at preventing, mitigating and/or preparing for future emergencies. However, the analysis<br/><br>
and evaluation of emergency response operations is not an easy task, especially when the<br/><br>
operation involves several cooperating actors (e.g. the fire and rescue services, the<br/><br>
police, the emergency medical services, etc.). Here, we identify and discuss four aspects<br/><br>
of this challenge: (1) issues related to the values governing the evaluation, (2) issues<br/><br>
related to the complexity of the systems involved, (3) issues related to the validity of the<br/><br>
information on which the analysis and evaluation is based and (4) issues related to the<br/><br>
limiting conditions under which the emergency response system operated. An outline of<br/><br>
a framework for such an analysis and evaluation, influenced by systems theory, accident<br/><br>
investigation theories and programme evaluation theories dealing with the above<br/><br>
aspects, is introduced, discussed and exemplified using empirical results from a case<br/><br>
study.We conclude that the proposed framework may provide a better understanding of<br/><br>
how an emergency response system functioned during a specific operation, and help to<br/><br>
identify the potential events and/or circumstances that could significantly affect the<br/><br>
performance of the emergency response system, either negatively or positively. The<br/><br>
insights gained from using the framework may allow the actors involved in the response<br/><br>
operation to gain a better understanding of how the emergency response system<br/><br>
functioned as a whole, as well as how the actors performed as individual components<br/><br>
of the system. Furthermore, the information can also be useful for actors preparing for<br/><br>
future emergencies},
  author       = {Abrahamsson, Marcus and Hassel, Henrik and Tehler, Henrik},
  issn         = {1468-5973},
  language     = {eng},
  number       = {1},
  pages        = {14--25},
  publisher    = {Wiley-Blackwell},
  series       = {Journal of Contingencies and Crisis Management},
  title        = {Towards a systems-oriented framework for analysing and evaluating emergency response},
  url          = {http://dx.doi.org/10.1111/j.1468-5973.2009.00601.x},
  volume       = {18},
  year         = {2010},
}