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Disruptive Network Innovation in Free Guided Tours

Widtfeldt Meged, Jane and Zillinger, Malin LU (2018) In Scandinavian Journal of Hospitality and Tourism 18(3). p.303-318
Abstract (Swedish)
This article provides an analysis on how disruptive innovation is spurred by the dynamics of digital and analogue networks in the sharing economy. The analysis builds on a free guided tour company in Copenhagen. Data is collected in a bottom-up reiterative process, drawing on theories on disruptive innovation and network theory. Between 2013 and 2016, one of the free tour companies in Copenhagen was followed by means of participant observations, interviews with tour guides and interpretation of online documents. Results show that free guided tours based on tips alone and orchestrated within the frame of the sharing economy are not merely a product innovation. More importantly, they entail disruptive market innovations that circumvent... (More)
This article provides an analysis on how disruptive innovation is spurred by the dynamics of digital and analogue networks in the sharing economy. The analysis builds on a free guided tour company in Copenhagen. Data is collected in a bottom-up reiterative process, drawing on theories on disruptive innovation and network theory. Between 2013 and 2016, one of the free tour companies in Copenhagen was followed by means of participant observations, interviews with tour guides and interpretation of online documents. Results show that free guided tours based on tips alone and orchestrated within the frame of the sharing economy are not merely a product innovation. More importantly, they entail disruptive market innovations that circumvent traditional industry structures and ultimately produce disruptive organizational innovations where trust in network is the crux. Free guided-tour companies operate as communitarian organizations in extractive business models, and they are game changers in the field of guided tours, and ultimately in the field of tourism. (Less)
Please use this url to cite or link to this publication:
author
organization
publishing date
type
Contribution to journal
publication status
published
subject
keywords
Free guided tours, disruption, networked innovation, sharing economy, trust
in
Scandinavian Journal of Hospitality and Tourism
volume
18
issue
3
pages
303 - 318
publisher
Taylor & Francis
external identifiers
  • scopus:85049980859
ISSN
1502-2250
DOI
10.1080/15022250.2018.1497317
language
English
LU publication?
yes
id
d23f0f29-07af-408d-bfba-843cdbc18ff7
date added to LUP
2018-04-16 11:21:02
date last changed
2019-10-15 06:35:37
@article{d23f0f29-07af-408d-bfba-843cdbc18ff7,
  abstract     = {This article provides an analysis on how disruptive innovation is spurred by the dynamics of digital and analogue networks in the sharing economy. The analysis builds on a free guided tour company in Copenhagen. Data is collected in a bottom-up reiterative process, drawing on theories on disruptive innovation and network theory. Between 2013 and 2016, one of the free tour companies in Copenhagen was followed by means of participant observations, interviews with tour guides and interpretation of online documents. Results show that free guided tours based on tips alone and orchestrated within the frame of the sharing economy are not merely a product innovation. More importantly, they entail disruptive market innovations that circumvent traditional industry structures and ultimately produce disruptive organizational innovations where trust in network is the crux. Free guided-tour companies operate as communitarian organizations in extractive business models, and they are game changers in the field of guided tours, and ultimately in the field of tourism.},
  author       = {Widtfeldt Meged, Jane and Zillinger, Malin},
  issn         = {1502-2250},
  keyword      = {Free guided tours, disruption, networked innovation, sharing economy, trust},
  language     = {eng},
  month        = {07},
  number       = {3},
  pages        = {303--318},
  publisher    = {Taylor & Francis},
  series       = {Scandinavian Journal of Hospitality and Tourism},
  title        = {Disruptive Network Innovation in Free Guided Tours},
  url          = {http://dx.doi.org/10.1080/15022250.2018.1497317},
  volume       = {18},
  year         = {2018},
}