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Exploring “Planned Serendipity” and On-site Information Behavior on Smartphones

Mieli, Micol LU (2022) p.406-410
Abstract
The paper explores tourists’ smartphone-related information behavior on site in light of the concept of “planned serendipity”. The ability to gather
information at anytime and anywhere can deeply influence tourists’ behavior,
their information needs and the outcomes of their travel plans. In this study, the
concept of planned serendipity is used to suggest that the outcome of travel
information behavior on site is not entirely planned nor entirely serendipitous.
The study employs the Experience Sampling Method (ESM) in combination
with qualitative interviews, which allow the researcher to gather data both
during the participants’ trip and afterwards. The thematic analysis resulted in
four main themes related... (More)
The paper explores tourists’ smartphone-related information behavior on site in light of the concept of “planned serendipity”. The ability to gather
information at anytime and anywhere can deeply influence tourists’ behavior,
their information needs and the outcomes of their travel plans. In this study, the
concept of planned serendipity is used to suggest that the outcome of travel
information behavior on site is not entirely planned nor entirely serendipitous.
The study employs the Experience Sampling Method (ESM) in combination
with qualitative interviews, which allow the researcher to gather data both
during the participants’ trip and afterwards. The thematic analysis resulted in
four main themes related to information search connected to smartphone use:
flexible plans; orientation in time and space; specificity of the query; aiming for
optimization. Such conditions result in planned serendipity. The study thus
contributes to the conceptualization of planned serendipity as an outcome of
smartphone use during travel for information purposes. (Less)
Please use this url to cite or link to this publication:
author
organization
publishing date
type
Chapter in Book/Report/Conference proceeding
publication status
published
subject
keywords
smartphones, planning, serendipity, Experience sampling method (ESM)
host publication
Information and Communication Technologies in Tourism 2022 : Proceedings of the ENTER 2022 eTourism Conference, January 11-14, 2022 - Proceedings of the ENTER 2022 eTourism Conference, January 11-14, 2022
pages
406 - 410
publisher
Springer
ISBN
978-3-030-94751-4
978-3-030-94750-7
language
English
LU publication?
yes
id
d2dba839-2475-4c4d-b8c3-98be24e03879
date added to LUP
2022-06-03 10:05:15
date last changed
2022-06-03 13:48:15
@inproceedings{d2dba839-2475-4c4d-b8c3-98be24e03879,
  abstract     = {{The paper explores tourists’ smartphone-related information behavior on site in light of the concept of “planned serendipity”. The ability to gather<br/>information at anytime and anywhere can deeply influence tourists’ behavior,<br/>their information needs and the outcomes of their travel plans. In this study, the<br/>concept of planned serendipity is used to suggest that the outcome of travel<br/>information behavior on site is not entirely planned nor entirely serendipitous.<br/>The study employs the Experience Sampling Method (ESM) in combination<br/>with qualitative interviews, which allow the researcher to gather data both<br/>during the participants’ trip and afterwards. The thematic analysis resulted in<br/>four main themes related to information search connected to smartphone use:<br/>flexible plans; orientation in time and space; specificity of the query; aiming for<br/>optimization. Such conditions result in planned serendipity. The study thus<br/>contributes to the conceptualization of planned serendipity as an outcome of<br/>smartphone use during travel for information purposes.}},
  author       = {{Mieli, Micol}},
  booktitle    = {{Information and Communication Technologies in Tourism 2022 : Proceedings of the ENTER 2022 eTourism Conference, January 11-14, 2022}},
  isbn         = {{978-3-030-94751-4}},
  keywords     = {{smartphones; planning; serendipity; Experience sampling method (ESM)}},
  language     = {{eng}},
  pages        = {{406--410}},
  publisher    = {{Springer}},
  title        = {{Exploring “Planned Serendipity” and On-site Information Behavior on Smartphones}},
  year         = {{2022}},
}