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From an information consumer to an information author : a new approach to business intelligence

Bani-Hani, Imad LU ; Tona, Olgerta LU and Carlsson, Sven LU (2018) In Journal of Organizational Computing and Electronic Commerce 28(2). p.157-171
Abstract

Self-Service Business Intelligence (SSBI) enables business users, such as executives, managers, analysts, and knowledge workers to build reports on a need-basis to support their decisions and actions toward business success. This suggests that business users are empowered not only to consume information but also to author it. Yet, research on SSBI is mainly concentrated at the industrial level, and furthermore little is known on the way SSBI is changing the current state of BI. To address this lack of knowledge, this study explores the attributes of SSBI that are necessary to extend the role of a business user beyond that of an information consumer by drawing on the literature of Self-Service Technologies (SST). This study provides a... (More)

Self-Service Business Intelligence (SSBI) enables business users, such as executives, managers, analysts, and knowledge workers to build reports on a need-basis to support their decisions and actions toward business success. This suggests that business users are empowered not only to consume information but also to author it. Yet, research on SSBI is mainly concentrated at the industrial level, and furthermore little is known on the way SSBI is changing the current state of BI. To address this lack of knowledge, this study explores the attributes of SSBI that are necessary to extend the role of a business user beyond that of an information consumer by drawing on the literature of Self-Service Technologies (SST). This study provides a new definition of SSBI as a new approach to BI. Furthermore, it highlights the duality of high levels of co-production and low levels of dependency as key to the SSBI approach.

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Please use this url to cite or link to this publication:
author
; and
organization
publishing date
type
Contribution to journal
publication status
published
subject
keywords
co-production, independence, information author, information consumer, Self-service business intelligence, systematic literature review
in
Journal of Organizational Computing and Electronic Commerce
volume
28
issue
2
pages
15 pages
publisher
Taylor & Francis
external identifiers
  • scopus:85044604983
ISSN
1091-9392
DOI
10.1080/10919392.2018.1444358
language
English
LU publication?
yes
id
d4ca86da-be1f-4e1f-b813-a0ded751d09a
date added to LUP
2018-04-10 10:46:47
date last changed
2025-04-04 14:01:37
@article{d4ca86da-be1f-4e1f-b813-a0ded751d09a,
  abstract     = {{<p>Self-Service Business Intelligence (SSBI) enables business users, such as executives, managers, analysts, and knowledge workers to build reports on a need-basis to support their decisions and actions toward business success. This suggests that business users are empowered not only to consume information but also to author it. Yet, research on SSBI is mainly concentrated at the industrial level, and furthermore little is known on the way SSBI is changing the current state of BI. To address this lack of knowledge, this study explores the attributes of SSBI that are necessary to extend the role of a business user beyond that of an information consumer by drawing on the literature of Self-Service Technologies (SST). This study provides a new definition of SSBI as a new approach to BI. Furthermore, it highlights the duality of high levels of co-production and low levels of dependency as key to the SSBI approach.</p>}},
  author       = {{Bani-Hani, Imad and Tona, Olgerta and Carlsson, Sven}},
  issn         = {{1091-9392}},
  keywords     = {{co-production; independence; information author; information consumer; Self-service business intelligence; systematic literature review}},
  language     = {{eng}},
  month        = {{04}},
  number       = {{2}},
  pages        = {{157--171}},
  publisher    = {{Taylor & Francis}},
  series       = {{Journal of Organizational Computing and Electronic Commerce}},
  title        = {{From an information consumer to an information author : a new approach to business intelligence}},
  url          = {{http://dx.doi.org/10.1080/10919392.2018.1444358}},
  doi          = {{10.1080/10919392.2018.1444358}},
  volume       = {{28}},
  year         = {{2018}},
}