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Satisfaction with mental health services. A user participation approach.

Svensson, Bengt LU and Hansson, Lars LU (2006) In Nordic Journal of Psychiatry 60(5). p.365-371
Abstract
User participation in the delivery and evaluation of mental health services has become an important policy element in the development of these services. An important area where user involvement could be especially useful concerns satisfaction with care, which has become considered an important indicator of service excellence. The overall aim of this study was to investigate user satisfaction with mental health services in a county in southern Sweden. The study design used persons with own experience from being a patient or a close relative to a patient as active participants in the data collection. A group of 20 persons with experience from being users or relatives to users were recruited and trained to be interviewers in the study.... (More)
User participation in the delivery and evaluation of mental health services has become an important policy element in the development of these services. An important area where user involvement could be especially useful concerns satisfaction with care, which has become considered an important indicator of service excellence. The overall aim of this study was to investigate user satisfaction with mental health services in a county in southern Sweden. The study design used persons with own experience from being a patient or a close relative to a patient as active participants in the data collection. A group of 20 persons with experience from being users or relatives to users were recruited and trained to be interviewers in the study. Together they performed 227 interviews focusing user satisfaction regarding both inpatient and outpatient care. The interview had one quantitative part and one qualitative part. The interviewers' experiences from participation in the project were evaluated through focus groups. In these groups, the topics were the interviewers' impression of the content of their interviews and their experience from being an interviewer. The analysis showed a high satisfaction with care in the quantitative part. In the qualitative part a significant dissatisfaction with many aspects of the care were expressed. The focus group evaluation largely supported the findings from the analyses of the dataset. Experiences of being user and interviewer were generally positive and perceived as rewarding. (Less)
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author
organization
publishing date
type
Contribution to journal
publication status
published
subject
keywords
Content analysis, Focus groups, Mental health, User involvement, User satisfaction
in
Nordic Journal of Psychiatry
volume
60
issue
5
pages
365 - 371
publisher
Informa Healthcare
external identifiers
  • wos:000241261800004
  • scopus:33750049001
ISSN
1502-4725
DOI
10.1080/08039480600937090
language
English
LU publication?
yes
id
e0af11c6-3c5c-49a6-88bb-1f14d7124c0e (old id 162284)
date added to LUP
2007-07-23 16:45:44
date last changed
2019-05-28 01:45:57
@article{e0af11c6-3c5c-49a6-88bb-1f14d7124c0e,
  abstract     = {User participation in the delivery and evaluation of mental health services has become an important policy element in the development of these services. An important area where user involvement could be especially useful concerns satisfaction with care, which has become considered an important indicator of service excellence. The overall aim of this study was to investigate user satisfaction with mental health services in a county in southern Sweden. The study design used persons with own experience from being a patient or a close relative to a patient as active participants in the data collection. A group of 20 persons with experience from being users or relatives to users were recruited and trained to be interviewers in the study. Together they performed 227 interviews focusing user satisfaction regarding both inpatient and outpatient care. The interview had one quantitative part and one qualitative part. The interviewers' experiences from participation in the project were evaluated through focus groups. In these groups, the topics were the interviewers' impression of the content of their interviews and their experience from being an interviewer. The analysis showed a high satisfaction with care in the quantitative part. In the qualitative part a significant dissatisfaction with many aspects of the care were expressed. The focus group evaluation largely supported the findings from the analyses of the dataset. Experiences of being user and interviewer were generally positive and perceived as rewarding.},
  author       = {Svensson, Bengt and Hansson, Lars},
  issn         = {1502-4725},
  keyword      = {Content analysis,Focus groups,Mental health,User involvement,User satisfaction},
  language     = {eng},
  number       = {5},
  pages        = {365--371},
  publisher    = {Informa Healthcare},
  series       = {Nordic Journal of Psychiatry},
  title        = {Satisfaction with mental health services. A user participation approach.},
  url          = {http://dx.doi.org/10.1080/08039480600937090},
  volume       = {60},
  year         = {2006},
}