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Rapid Implementation of Telehealth Video Visits in Cancer Care – The Perspectives of Patients and Healthcare Professionals

Fagerström Kristensen, Ingrid LU and Kisch, Annika M LU (2022) In International Journal of Nursing Health Care Research 5(04). p.1-8
Abstract
Background: Due to the COVID-19 pandemic, physical visits were replaced by video visits. The aim of this study was to evaluate
the rapid implementation of telehealth video visits in cancer care from the perspectives of patients and healthcare professionals to
gain knowledge about when physical visits can be replaced by video visits and to identify the improvements needed to optimize
cancer care.
Material and Methods: Questionnaires were designed for the purpose of the study and sent out during March 2021 to adult patients
(≥ 18 years) who had participated in video visits, healthcare professionals who had conducted video visits and scheduling staff who
had scheduled video visits from April to December... (More)
Background: Due to the COVID-19 pandemic, physical visits were replaced by video visits. The aim of this study was to evaluate
the rapid implementation of telehealth video visits in cancer care from the perspectives of patients and healthcare professionals to
gain knowledge about when physical visits can be replaced by video visits and to identify the improvements needed to optimize
cancer care.
Material and Methods: Questionnaires were designed for the purpose of the study and sent out during March 2021 to adult patients
(≥ 18 years) who had participated in video visits, healthcare professionals who had conducted video visits and scheduling staff who
had scheduled video visits from April to December 2020.
Results: 99 patients, 17 healthcare professionals and 14 scheduling staff answered the questionnaires. Although high levels of
satisfaction were reported, a need for improvement was identified. Most of the respondents were positive about continuing with video
visits, which functioned better with a familiar patient in a follow-up situation, especially for those living far from the hospital, frail
patients, and those in need of frequent follow-up. The necessary improvements mainly concerned technical issues pertaining to the
digital platform, training and support.
Conclusion: Telehealth video visits are a good complement to physical visits and phone calls. There is a need to optimise the
use of video visits regarding types of visit (i.e., new visits, during treatment, follow-up, etc.) for selected patients with improved
instructions, guidelines and education as well as a safe and user-friendly digital tool. (Less)
Please use this url to cite or link to this publication:
author
and
organization
publishing date
type
Contribution to journal
publication status
published
subject
in
International Journal of Nursing Health Care Research
volume
5
issue
04
pages
1 - 8
publisher
Gavin Publishers
ISSN
2688-9501
DOI
10.29011/2688-9501.101304
language
English
LU publication?
yes
id
eda3af80-a778-4f94-a9d2-67c1762000f5
date added to LUP
2023-01-09 14:43:06
date last changed
2023-01-09 14:52:32
@article{eda3af80-a778-4f94-a9d2-67c1762000f5,
  abstract     = {{Background: Due to the COVID-19 pandemic, physical visits were replaced by video visits. The aim of this study was to evaluate<br/>the rapid implementation of telehealth video visits in cancer care from the perspectives of patients and healthcare professionals to<br/>gain knowledge about when physical visits can be replaced by video visits and to identify the improvements needed to optimize<br/>cancer care.<br/>Material and Methods: Questionnaires were designed for the purpose of the study and sent out during March 2021 to adult patients<br/>(≥ 18 years) who had participated in video visits, healthcare professionals who had conducted video visits and scheduling staff who<br/>had scheduled video visits from April to December 2020.<br/>Results: 99 patients, 17 healthcare professionals and 14 scheduling staff answered the questionnaires. Although high levels of<br/>satisfaction were reported, a need for improvement was identified. Most of the respondents were positive about continuing with video<br/>visits, which functioned better with a familiar patient in a follow-up situation, especially for those living far from the hospital, frail<br/>patients, and those in need of frequent follow-up. The necessary improvements mainly concerned technical issues pertaining to the<br/>digital platform, training and support.<br/>Conclusion: Telehealth video visits are a good complement to physical visits and phone calls. There is a need to optimise the<br/>use of video visits regarding types of visit (i.e., new visits, during treatment, follow-up, etc.) for selected patients with improved<br/>instructions, guidelines and education as well as a safe and user-friendly digital tool.}},
  author       = {{Fagerström Kristensen, Ingrid and Kisch, Annika M}},
  issn         = {{2688-9501}},
  language     = {{eng}},
  number       = {{04}},
  pages        = {{1--8}},
  publisher    = {{Gavin Publishers}},
  series       = {{International Journal of Nursing Health Care Research}},
  title        = {{Rapid Implementation of Telehealth Video Visits in Cancer Care – The Perspectives of Patients and Healthcare Professionals}},
  url          = {{http://dx.doi.org/10.29011/2688-9501.101304}},
  doi          = {{10.29011/2688-9501.101304}},
  volume       = {{5}},
  year         = {{2022}},
}