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Harnessing employee innovation in internal crowdsourcing platforms : Lessons from Allianz UK

Benbya, Hind and Leidner, Dorothy LU (2016) International Conference on Information Systems
Abstract

Internal crowdsourcing platforms, which enable firms to generate a large pool of ideas and connect employees to large number of colleagues, hold the potential to support employee innovation. Yet, managers face considerable difficulties when it comes to deploying such platforms in a way that generates business value. This article describes the eight years-long evolution of Allianz UK efforts to tap into its employees' ideas to drive innovation as a collective capacity. It identifies the challenges the firm faced with its internal crowdsourcing journey and describes the organizational design mechanisms adopted by leaders to address them. Our analysis reveals the necessity to adopt a configurational perspective among design elements to... (More)

Internal crowdsourcing platforms, which enable firms to generate a large pool of ideas and connect employees to large number of colleagues, hold the potential to support employee innovation. Yet, managers face considerable difficulties when it comes to deploying such platforms in a way that generates business value. This article describes the eight years-long evolution of Allianz UK efforts to tap into its employees' ideas to drive innovation as a collective capacity. It identifies the challenges the firm faced with its internal crowdsourcing journey and describes the organizational design mechanisms adopted by leaders to address them. Our analysis reveals the necessity to adopt a configurational perspective among design elements to reinforce value creation. It details the design elements adopted by the firm to harness employee innovation and distills the lessons learned along the way.

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Please use this url to cite or link to this publication:
author
and
organization
publishing date
type
Chapter in Book/Report/Conference proceeding
publication status
published
subject
keywords
Employee innovation, Human behavior, Idea management, Innovation platforms, Internal crowdsourcing, Organizational design, Organizational dynamics
host publication
2016 International Conference on Information Systems, ICIS 2016
publisher
Association for Information Systems
conference name
International Conference on Information Systems
conference location
Dublin, Ireland
conference dates
2016-12-11 - 2016-12-14
external identifiers
  • scopus:85019465774
ISBN
9780996683135
language
English
LU publication?
yes
id
ee0921d4-5318-4220-8b2d-82a9d0f3dc33
date added to LUP
2017-06-09 10:10:23
date last changed
2022-04-25 00:29:33
@inproceedings{ee0921d4-5318-4220-8b2d-82a9d0f3dc33,
  abstract     = {{<p>Internal crowdsourcing platforms, which enable firms to generate a large pool of ideas and connect employees to large number of colleagues, hold the potential to support employee innovation. Yet, managers face considerable difficulties when it comes to deploying such platforms in a way that generates business value. This article describes the eight years-long evolution of Allianz UK efforts to tap into its employees' ideas to drive innovation as a collective capacity. It identifies the challenges the firm faced with its internal crowdsourcing journey and describes the organizational design mechanisms adopted by leaders to address them. Our analysis reveals the necessity to adopt a configurational perspective among design elements to reinforce value creation. It details the design elements adopted by the firm to harness employee innovation and distills the lessons learned along the way.</p>}},
  author       = {{Benbya, Hind and Leidner, Dorothy}},
  booktitle    = {{2016 International Conference on Information Systems, ICIS 2016}},
  isbn         = {{9780996683135}},
  keywords     = {{Employee innovation; Human behavior; Idea management; Innovation platforms; Internal crowdsourcing; Organizational design; Organizational dynamics}},
  language     = {{eng}},
  publisher    = {{Association for Information Systems}},
  title        = {{Harnessing employee innovation in internal crowdsourcing platforms : Lessons from Allianz UK}},
  year         = {{2016}},
}