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2022
Mark From quality control to TQM, service quality and service sciences : a 30-year review of TQM literature
Chen, Chi Kuang ; Reyes, Lidia ; Dahlgaard, Jens and Dahlgaard-Park, Su Mi ^LU (2022) In International Journal of Quality and Service Sciences 14(2). p.217-237
- Contribution to journal › Scientific review
2019
Mark Evolution and future of total quality management : management control and organisational learning
Dahlgaard, Jens J. ; Reyes, Lidia ; Chen, Chi Kuang and Dahlgaard-Park, Su Mi ^LU (2019) In Total Quality Management and Business Excellence 30(sup1). p.1-16
- Contribution to journal › Article
2018
Mark The evolution and convergence of total quality management and management theories
Dahlgaard-Park, Su Mi ^LU ; Reyes, Lidia and Chen, Chi Kuang (2018) In Total Quality Management and Business Excellence 29(43353). p.1108-1128
- Contribution to journal › Article