Advanced

The evolution and convergence of total quality management and management theories

Dahlgaard-Park, Su Mi LU ; Reyes, Lidia and Chen, Chi Kuang (2018) In Total Quality Management and Business Excellence 29(43353). p.1108-1128
Abstract

This study compares the historical evolution of Total Quality Management (TQM) to eight well-known management theories to investigate whether there are affinities between TQM and the selected management theories. The study uses the core values and components of the EFQM Excellence Model as the framework for the analysis which reveals that most of the ingredients in the selected management theories have been incorporated in the EFQM Excellence Model (74% of their core values and 75% of their components). These findings coincide with research done by Dahlgaard-Park [(2008). Reviewing the European excellence model from a management control view. The TQM Journal, 20(2), 98–119] which concluded that six analysed management control theories... (More)

This study compares the historical evolution of Total Quality Management (TQM) to eight well-known management theories to investigate whether there are affinities between TQM and the selected management theories. The study uses the core values and components of the EFQM Excellence Model as the framework for the analysis which reveals that most of the ingredients in the selected management theories have been incorporated in the EFQM Excellence Model (74% of their core values and 75% of their components). These findings coincide with research done by Dahlgaard-Park [(2008). Reviewing the European excellence model from a management control view. The TQM Journal, 20(2), 98–119] which concluded that six analysed management control theories had been more or less incorporated into the EFQM excellence model. The analyses also find that the core values/ principles ‘adding value for customers’, ‘creating a sustainable future,’ and ‘harnessing creativity and innovation,’ all crucial to TQM, were not fully incorporated into the management theories analysed. In line with the findings in Dahlgaard-Park [(2008). Reviewing the European excellence model from a management control view. The TQM Journal, 20(2), 98–119], the authors conclude that TQM should be considered as an evolving management theory which continuously adopt and adapt the changes of stakeholders as well as changing premises and requirements of environments. The research shows that the TQM framework not only embraces most critical components which are identified in other major management theories but also incorporated some emerging managerial aspects that are becoming increasingly important.

(Less)
Please use this url to cite or link to this publication:
author
organization
publishing date
type
Contribution to journal
publication status
published
subject
keywords
EFQM Excellence Model, management history, management paradigm, management theory, Total Quality Management (TQM)
in
Total Quality Management and Business Excellence
volume
29
issue
43353
pages
1108 - 1128
publisher
Routledge
external identifiers
  • scopus:85048578495
ISSN
1478-3363
DOI
10.1080/14783363.2018.1486556
language
English
LU publication?
yes
id
5b41aad1-c50c-420b-a4cc-f32561248de9
date added to LUP
2018-06-28 14:10:55
date last changed
2019-08-14 04:19:11
@article{5b41aad1-c50c-420b-a4cc-f32561248de9,
  abstract     = {<p>This study compares the historical evolution of Total Quality Management (TQM) to eight well-known management theories to investigate whether there are affinities between TQM and the selected management theories. The study uses the core values and components of the EFQM Excellence Model as the framework for the analysis which reveals that most of the ingredients in the selected management theories have been incorporated in the EFQM Excellence Model (74% of their core values and 75% of their components). These findings coincide with research done by Dahlgaard-Park [(2008). Reviewing the European excellence model from a management control view. The TQM Journal, 20(2), 98–119] which concluded that six analysed management control theories had been more or less incorporated into the EFQM excellence model. The analyses also find that the core values/ principles ‘adding value for customers’, ‘creating a sustainable future,’ and ‘harnessing creativity and innovation,’ all crucial to TQM, were not fully incorporated into the management theories analysed. In line with the findings in Dahlgaard-Park [(2008). Reviewing the European excellence model from a management control view. The TQM Journal, 20(2), 98–119], the authors conclude that TQM should be considered as an evolving management theory which continuously adopt and adapt the changes of stakeholders as well as changing premises and requirements of environments. The research shows that the TQM framework not only embraces most critical components which are identified in other major management theories but also incorporated some emerging managerial aspects that are becoming increasingly important.</p>},
  author       = {Dahlgaard-Park, Su Mi and Reyes, Lidia and Chen, Chi Kuang},
  issn         = {1478-3363},
  keyword      = {EFQM Excellence Model,management history,management paradigm,management theory,Total Quality Management (TQM)},
  language     = {eng},
  month        = {07},
  number       = {43353},
  pages        = {1108--1128},
  publisher    = {Routledge},
  series       = {Total Quality Management and Business Excellence},
  title        = {The evolution and convergence of total quality management and management theories},
  url          = {http://dx.doi.org/10.1080/14783363.2018.1486556},
  volume       = {29},
  year         = {2018},
}