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2023
Mark Customer experience dimensions in last-mile delivery: an empirical study on unattended home delivery
Olsson, John ^LU ; Hellström, Daniel ^LU and Vakulenko, Yulia ^LU (2023) In International Journal of Physical Distribution & Logistics Management 53(2). p.184-205
- Contribution to journal › Article
Mark Last-mile delivery services in retail : a consumer-centric approach
Olsson, John ^LU (2023)
- Thesis › Doctoral thesis (compilation)
2021
Mark Mapping Customer Experience of Unattended Delivery Services in E-Grocery Retail
Olsson, John ^LU (2021) NOFOMA 2021
- Contribution to conference › Paper, not in proceeding