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2010
Mark The Service Triad: Modelling Dialectic Tensions in Service Encounters
Andersson Cederholm, Erika ^LU and Gyimothy, Szilvia ^LU (2010) In Service Industries Journal 30(2). p.265-280
- Contribution to journal › Article
2006
Mark The Service Triad: From mutual harmony to dialectic tension in the service encounter
Andersson Cederholm, Erika ^LU and Gyimothy, Szilvia ^LU (2006) EIRASS conference in retail and service science
- Contribution to conference › Paper, not in proceeding
2005
Mark Tjänstens triad: Från ömsesidig harmoni till dialektisk spänning i tjänstemöten
Andersson Cederholm, Erika ^LU and Gyimothy, Szilvia ^LU (2005) p.47-63
- Chapter in Book/Report/Conference proceeding › Book chapter