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- 2000
-
Mark
Service quality: a self-perpetuating concept?
(
- Contribution to journal › Article
- 1999
-
Mark
Visitor Perceptions of Holiday Experiences and Service Providers : an Exploratory Study
(
- Contribution to journal › Article
-
Mark
HRM case studies in tourism SMEs
1999)(
- Chapter in Book/Report/Conference proceeding › Book chapter