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- 2023
-
Mark
Quantitative performance evaluations for crisis response management : A scoping study
(
- Contribution to journal › Article
-
Mark
To observe and evaluate sensemaking : The development of the sensemaking interaction analysis
(
- Contribution to journal › Article
- 2014
-
Mark
Defining the ERP and CRM Integrative Value
(
- Contribution to journal › Article
- 2008
-
Mark
Call Me Call Me for Some Overtime - On Organizational Consequences of System Changes
2008)(
- Thesis › Doctoral thesis (monograph)
-
Mark
Development of a CRM Concept for a Mass Customization Business
2008)(
- Book/Report › Book
- 2006
-
Mark
CRM Implementation Strategies: Why Time Compression Becomes a Diseconomy. A Case Study of Vattenfall
2006) EGOS conference, 2006(
- Contribution to conference › Paper, not in proceeding