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2014
Mark A comparison of customer perceived service quality in discount versus traditional grocery stores.
Anselmsson, Johan ^LU and Johansson, Ulf ^LU (2014) In International Journal of Quality and Service Sciences 6(4). p.369-386
- Contribution to journal › Article
2006
Mark Customer perceived service quality in the supermarket and the discount store. Examination of a service quality measurement scale in a Swedish context
Anselmsson, Johan ^LU (2006) In Working Paper Series
- Working paper/Preprint › Working paper