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- 2014
-
Mark
A comparison of customer perceived service quality in discount versus traditional grocery stores.
(
- Contribution to journal › Article
- 2006
-
Mark
Customer perceived service quality in the supermarket and the discount store. Examination of a service quality measurement scale in a Swedish context
2006) In Working Paper Series(
- Working paper/Preprint › Working paper
- 2001
-
Mark
Customer-Perceived Service-Quality and Technology-Based Self-Service
2001)(
- Thesis › Doctoral thesis (monograph)