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- 2014
-
Mark
16th QMOD Conference Quality Management and Organizational Development
(
- Contribution to journal › Debate/Note/Editorial
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Mark
Building Business Excellence through Psychological Capital
(
- Contribution to journal › Article
-
Mark
Entering the Experience Economy : From Product Quality to Experience Quality
2014)(
- Book/Report › Conference proceeding (editor)
-
Mark
QMOD 2013 Conference- Selected Best Papers
(
- Contribution to journal › Special issue (editor)
-
Mark
Editorial, QMOD 2013 Conference - Selected Best Papers
(
- Contribution to journal › Debate/Note/Editorial
-
Mark
Special Issue on Application of Quality Management
(
- Contribution to journal › Special issue (editor)
- 2013
-
Mark
Proceedings of the 16th QMOD-ICQSS conference
(2013)
- Book/Report › Conference proceeding (editor)
-
Mark
Relationship Quality and Customer Satisfaction in Service Contexts
- Book/Report › Anthology (editor)
-
Mark
Characteristics of Excellence
2013)(
- Chapter in Book/Report/Conference proceeding › Entry for encyclopaedia/dictionary
-
Mark
Seven S Framework
2013)(
- Chapter in Book/Report/Conference proceeding › Entry for encyclopaedia/dictionary