Su Mi Dahlgaard-Park

Department of Service Studies

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2022
Mark Russian government quality award : 25 years towards organizational excellence
Salimova, Tatiana ; Dahlgaard-Park, Su Mi ^LU ; Biryukova, Lyudmila ; Palkina, Julia and Vatolkina, Natalia (2022) In International Journal of Quality and Service Sciences 14(1). p.54-64
- Contribution to journal › Article
Mark From quality control to TQM, service quality and service sciences : a 30-year review of TQM literature
Chen, Chi Kuang ; Reyes, Lidia ; Dahlgaard, Jens and Dahlgaard-Park, Su Mi ^LU (2022) In International Journal of Quality and Service Sciences 14(2). p.217-237
- Contribution to journal › Scientific review
2021
Mark Key Challenges and Opportunities for Quality, Sustainability and Innovation in the Fourth Industrial Revolution : Quality and Service Management in the fourth Industrial Revolution - Sustainability and Value co-creation
Dahlgaard-Park, Su Mi ^LU and Dahlgaard, Jens J. (2021)
- Book/Report › Anthology (editor)
2020
Mark New paradigm of lean six sigma in the 4th industrial revolution era
Park, Sung Hyun ; Dhalgaard-Park, Su Mi ^LU and Kim, Dong Chun (2020) In Quality Innovation Prosperity 24(1). p.1-16
- Contribution to journal › Article
Mark Research trends in quality management in years 2000-2019
Wawak, Sławomir ; Rogala, Piotr and Dahlgaard-Park, Su Mi ^LU (2020) In International Journal of Quality and Service Sciences 12(4). p.417-433
- Contribution to journal › Article
2019
Mark Evolution and future of total quality management : management control and organisational learning
Dahlgaard, Jens J. ; Reyes, Lidia ; Chen, Chi Kuang and Dahlgaard-Park, Su Mi ^LU (2019) In Total Quality Management and Business Excellence 30(sup1). p.1-16
- Contribution to journal › Article
Mark Emotional and rational customer engagement : exploring the development route and the motivation
Chen, Xiao ^LU ; Dahlgaard-Park, Su Mi ^LU and Wen, Decheng (2019) In Total Quality Management and Business Excellence 30(sup1). p.141-157
- Contribution to journal › Article
2018
Mark The evolution and convergence of total quality management and management theories
Dahlgaard-Park, Su Mi ^LU ; Reyes, Lidia and Chen, Chi Kuang (2018) In Total Quality Management and Business Excellence 29(43353). p.1108-1128
- Contribution to journal › Article
Mark A Quality Scorecard for the era of Industry 4.0
Shin, Wan Seon ; Dahlgaard, Jens J. ; Dahlgaard-Park, Su Mi ^LU and Kim, Min Gyu (2018) In Total Quality Management and Business Excellence 29(9-10). p.959-976
- Contribution to journal › Article
2017
Mark Challenges and Opportunities of Quality and Sustainability in the 4th Industrial Revolution
(2017)
- Book/Report › Conference proceeding (editor)

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