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Open quality in the digitalization era : concept, principles, and implementation framework

Shin, Wan Seon ; Malikah ; Dahlgaard-Park, S. M. LU ; Dahlgaard, J. J. and Song, Hojun (2025) In Total Quality Management and Business Excellence 36(7-8). p.675-694
Abstract

Quality goals have evolved according to the industrial revolution stages from ‘Small Quality’ to ‘Big Quality’ and now to ‘Open Quality’ in the digital transformation era. This study systematically reviews the chronological development of quality paradigms describing how quality management has evolved from Small to Big to Open Quality. We delineate the concept of Open Quality, emphasizing MTCI-based approach: measurability, traceability, connectivity, and integration. An implementation framework is also presented for the practical adoption of the Open Quality concept along with six key principles. The proposed framework is finally validated through a case study in a South Korean defense company.

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author
; ; ; and
organization
publishing date
type
Contribution to journal
publication status
published
subject
keywords
connectivity, Digital transformation, integration, measurability, open quality, quality management, quality optimization, traceability
in
Total Quality Management and Business Excellence
volume
36
issue
7-8
pages
20 pages
publisher
Routledge
external identifiers
  • scopus:105004059949
ISSN
1478-3363
DOI
10.1080/14783363.2025.2472951
language
English
LU publication?
yes
id
0040de45-e177-4183-b30b-d50f84a72027
date added to LUP
2025-09-24 13:58:49
date last changed
2025-10-14 10:20:57
@article{0040de45-e177-4183-b30b-d50f84a72027,
  abstract     = {{<p>Quality goals have evolved according to the industrial revolution stages from ‘Small Quality’ to ‘Big Quality’ and now to ‘Open Quality’ in the digital transformation era. This study systematically reviews the chronological development of quality paradigms describing how quality management has evolved from Small to Big to Open Quality. We delineate the concept of Open Quality, emphasizing MTCI-based approach: measurability, traceability, connectivity, and integration. An implementation framework is also presented for the practical adoption of the Open Quality concept along with six key principles. The proposed framework is finally validated through a case study in a South Korean defense company.</p>}},
  author       = {{Shin, Wan Seon and Malikah and Dahlgaard-Park, S. M. and Dahlgaard, J. J. and Song, Hojun}},
  issn         = {{1478-3363}},
  keywords     = {{connectivity; Digital transformation; integration; measurability; open quality; quality management; quality optimization; traceability}},
  language     = {{eng}},
  number       = {{7-8}},
  pages        = {{675--694}},
  publisher    = {{Routledge}},
  series       = {{Total Quality Management and Business Excellence}},
  title        = {{Open quality in the digitalization era : concept, principles, and implementation framework}},
  url          = {{http://dx.doi.org/10.1080/14783363.2025.2472951}},
  doi          = {{10.1080/14783363.2025.2472951}},
  volume       = {{36}},
  year         = {{2025}},
}