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Russian government quality award : 25 years towards organizational excellence

Salimova, Tatiana ; Dahlgaard-Park, Su Mi LU ; Biryukova, Lyudmila ; Palkina, Julia and Vatolkina, Natalia (2022) In International Journal of Quality and Service Sciences 14(1). p.54-64
Abstract

Purpose: The purpose of this paper is to review the Russian Federation Government Quality Award (RFGQA) over its 25-year existence. Design/methodology/approach: This paper looks into the evolution, model and key provisions of RFGQA, based on the authors’ long-time experience as an Award assessor. Apart from that, methodologically, this study uses the desktop research method, comparative literature review. Findings: The research results show that RFGQA over its 25 years has become the most popular approach to the development of organizational excellence for Russian enterprises and organizations, regardless of the sphere of activity. Research limitations/implications: This paper presents the core results of RFGQA’s 25-year existence. The... (More)

Purpose: The purpose of this paper is to review the Russian Federation Government Quality Award (RFGQA) over its 25-year existence. Design/methodology/approach: This paper looks into the evolution, model and key provisions of RFGQA, based on the authors’ long-time experience as an Award assessor. Apart from that, methodologically, this study uses the desktop research method, comparative literature review. Findings: The research results show that RFGQA over its 25 years has become the most popular approach to the development of organizational excellence for Russian enterprises and organizations, regardless of the sphere of activity. Research limitations/implications: This paper presents the core results of RFGQA’s 25-year existence. The comparison of the current Russian Quality Award model with the new European Foundation for Quality Management model is not analyzed. Originality/value: This research paper extends current knowledge of national quality awards and presents an original set of information about RFGQA, its methodology and results.

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author
; ; ; and
organization
publishing date
type
Contribution to journal
publication status
published
subject
keywords
Improvement processes, Organizational excellence, Quality
in
International Journal of Quality and Service Sciences
volume
14
issue
1
pages
54 - 64
publisher
Emerald Group Publishing Limited
external identifiers
  • scopus:85113874595
ISSN
1756-669X
DOI
10.1108/IJQSS-07-2021-0101
language
English
LU publication?
yes
id
cef7d3f8-d7df-41f5-b7b8-eeb80d8af21a
date added to LUP
2021-09-24 12:01:37
date last changed
2023-01-01 08:41:33
@article{cef7d3f8-d7df-41f5-b7b8-eeb80d8af21a,
  abstract     = {{<p>Purpose: The purpose of this paper is to review the Russian Federation Government Quality Award (RFGQA) over its 25-year existence. Design/methodology/approach: This paper looks into the evolution, model and key provisions of RFGQA, based on the authors’ long-time experience as an Award assessor. Apart from that, methodologically, this study uses the desktop research method, comparative literature review. Findings: The research results show that RFGQA over its 25 years has become the most popular approach to the development of organizational excellence for Russian enterprises and organizations, regardless of the sphere of activity. Research limitations/implications: This paper presents the core results of RFGQA’s 25-year existence. The comparison of the current Russian Quality Award model with the new European Foundation for Quality Management model is not analyzed. Originality/value: This research paper extends current knowledge of national quality awards and presents an original set of information about RFGQA, its methodology and results.</p>}},
  author       = {{Salimova, Tatiana and Dahlgaard-Park, Su Mi and Biryukova, Lyudmila and Palkina, Julia and Vatolkina, Natalia}},
  issn         = {{1756-669X}},
  keywords     = {{Improvement processes; Organizational excellence; Quality}},
  language     = {{eng}},
  number       = {{1}},
  pages        = {{54--64}},
  publisher    = {{Emerald Group Publishing Limited}},
  series       = {{International Journal of Quality and Service Sciences}},
  title        = {{Russian government quality award : 25 years towards organizational excellence}},
  url          = {{http://dx.doi.org/10.1108/IJQSS-07-2021-0101}},
  doi          = {{10.1108/IJQSS-07-2021-0101}},
  volume       = {{14}},
  year         = {{2022}},
}