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- 2022
-
Mark
Russian government quality award : 25 years towards organizational excellence
(
- Contribution to journal › Article
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Mark
From quality control to TQM, service quality and service sciences : a 30-year review of TQM literature
(
- Contribution to journal › Scientific review
- 2020
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Mark
A critical analysis of organizational transformation – PSR
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- Contribution to journal › Article
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Mark
Is agile the latest management fad? A review of success factors of agile transformations
(
- Contribution to journal › Article
-
Mark
Research trends in quality management in years 2000-2019
(
- Contribution to journal › Article
- 2018
-
Mark
When lock-ins impede value co-creation in service
(
- Contribution to journal › Article
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Mark
The potential of service-dominant logic as a tool for developing public sector services: A study of a Swedish case
(
- Contribution to journal › Article
-
Mark
Young consumers’ valuations of new payment services
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- Contribution to journal › Article
- 2017
-
Mark
Selected best papers from the 19th QMOD-ICQSS conference
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- Contribution to journal › Special issue (editor)
- 2016
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Mark
In search of “Muda” through the TKJ diagram
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- Contribution to journal › Article