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Young consumers’ valuations of new payment services

Rehncrona, Carin LU (2018) In International Journal of Quality and Service Sciences 10(4). p.384-399
Abstract

Purpose: The purpose of this study is to gain a more in-depth understanding of the factors influencing how young consumers value mobile payment services and to develop a conceptual model that describes this process. Design/methodology/approach: Content analysis combined with interaction analysis was applied to empirical material consisting of nine focus group interviews with a total of 55 young adults who discussed mobile shopping. The results were further analysed by drawing upon previous research and theoretical conjectures regarding the role of network effects in valuation. The results of the analysis were used to develop a conceptual model of the valuation process for mobile payment services. Findings: The study finds that network... (More)

Purpose: The purpose of this study is to gain a more in-depth understanding of the factors influencing how young consumers value mobile payment services and to develop a conceptual model that describes this process. Design/methodology/approach: Content analysis combined with interaction analysis was applied to empirical material consisting of nine focus group interviews with a total of 55 young adults who discussed mobile shopping. The results were further analysed by drawing upon previous research and theoretical conjectures regarding the role of network effects in valuation. The results of the analysis were used to develop a conceptual model of the valuation process for mobile payment services. Findings: The study finds that network effects play a major role in consumers’ adoption of mobile payment services. It is not certain that the adoption of consumer payment services is voluntary. In addition, there is also a trade-off between perceived convenience and security in young consumers’ valuations of the service. Originality/value: In contrast to previous studies, where models have set up benefits and costs as separate entities affecting value, the resulting model recognises that different factors have two sides, one negative and one positive, in turn affecting the value of the service.

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author
organization
publishing date
type
Contribution to journal
publication status
published
subject
keywords
M-commerce, Network effects, Value creation
in
International Journal of Quality and Service Sciences
volume
10
issue
4
pages
384 - 399
publisher
Emerald Group Publishing Limited
external identifiers
  • scopus:85053668652
ISSN
1756-669X
DOI
10.1108/IJQSS-11-2017-0111
language
English
LU publication?
yes
id
4df2985f-b009-448a-9943-718d47dd66a6
date added to LUP
2018-10-22 10:18:44
date last changed
2019-02-20 11:32:34
@article{4df2985f-b009-448a-9943-718d47dd66a6,
  abstract     = {<p>Purpose: The purpose of this study is to gain a more in-depth understanding of the factors influencing how young consumers value mobile payment services and to develop a conceptual model that describes this process. Design/methodology/approach: Content analysis combined with interaction analysis was applied to empirical material consisting of nine focus group interviews with a total of 55 young adults who discussed mobile shopping. The results were further analysed by drawing upon previous research and theoretical conjectures regarding the role of network effects in valuation. The results of the analysis were used to develop a conceptual model of the valuation process for mobile payment services. Findings: The study finds that network effects play a major role in consumers’ adoption of mobile payment services. It is not certain that the adoption of consumer payment services is voluntary. In addition, there is also a trade-off between perceived convenience and security in young consumers’ valuations of the service. Originality/value: In contrast to previous studies, where models have set up benefits and costs as separate entities affecting value, the resulting model recognises that different factors have two sides, one negative and one positive, in turn affecting the value of the service.</p>},
  author       = {Rehncrona, Carin},
  issn         = {1756-669X},
  keyword      = {M-commerce,Network effects,Value creation},
  language     = {eng},
  number       = {4},
  pages        = {384--399},
  publisher    = {Emerald Group Publishing Limited},
  series       = {International Journal of Quality and Service Sciences},
  title        = {Young consumers’ valuations of new payment services},
  url          = {http://dx.doi.org/10.1108/IJQSS-11-2017-0111},
  volume       = {10},
  year         = {2018},
}