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When lock-ins impede value co-creation in service

Svingstedt, Anette LU and Corvellec, Hervé LU (2018) In International Journal of Quality and Service Sciences 10(1). p.2-15
Abstract
Purpose: This paper aims to demonstrate the relevance of identifying lock-ins that characterise a service, showing how lock-ins or impediments reinforce the status quo and prevent change. It provides an understanding of the factors hindering the development of value co-creation in this service. Design/methodology/approach: The study is based on 19 semi-structured interviews with representatives of the Swedish waste management industry. It focusses on the difficulties that waste management companies encounter when they try to collaborate with their industrial customers to develop waste prevention services. Findings: Four lock-ins that impede collaborative ways of working are identified: a business model based on short-term transactions... (More)
Purpose: This paper aims to demonstrate the relevance of identifying lock-ins that characterise a service, showing how lock-ins or impediments reinforce the status quo and prevent change. It provides an understanding of the factors hindering the development of value co-creation in this service. Design/methodology/approach: The study is based on 19 semi-structured interviews with representatives of the Swedish waste management industry. It focusses on the difficulties that waste management companies encounter when they try to collaborate with their industrial customers to develop waste prevention services. Findings: Four lock-ins that impede collaborative ways of working are identified: a business model based on short-term transactions rather than long-term relationships, a low level of self-confidence among waste managers regarding their competence to offer waste prevention services, non-supportive legal and economic institutional factors and existing waste processing infrastructures. Research limitations/implications: Based on a case of waste services and to provide a better understanding of the rationale of value co-creation, this paper points to the generic relevance of investigating situations in which value co-creation encounters difficulties. Practical implications: The authors identify the fact that lock-ins impeding value co-creation can act as a roadmap for the development of new services. Originality/value: By focusing on a case of unsuccessful value co-creation, the paper offers a counterpoint to cases of successful value co-creation. (Less)
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author
organization
publishing date
type
Contribution to journal
publication status
published
subject
in
International Journal of Quality and Service Sciences
volume
10
issue
1
pages
14 pages
publisher
Emerald Group Publishing Limited
external identifiers
  • scopus:85043368395
ISSN
1756-669X
DOI
10.1108/IJQSS-10-2016-0072
language
English
LU publication?
yes
id
c9028214-f044-4c1b-ac4d-5927fca478e4
date added to LUP
2018-03-09 22:05:50
date last changed
2018-07-29 04:33:17
@article{c9028214-f044-4c1b-ac4d-5927fca478e4,
  abstract     = {Purpose: This paper aims to demonstrate the relevance of identifying lock-ins that characterise a service, showing how lock-ins or impediments reinforce the status quo and prevent change. It provides an understanding of the factors hindering the development of value co-creation in this service. Design/methodology/approach: The study is based on 19 semi-structured interviews with representatives of the Swedish waste management industry. It focusses on the difficulties that waste management companies encounter when they try to collaborate with their industrial customers to develop waste prevention services. Findings: Four lock-ins that impede collaborative ways of working are identified: a business model based on short-term transactions rather than long-term relationships, a low level of self-confidence among waste managers regarding their competence to offer waste prevention services, non-supportive legal and economic institutional factors and existing waste processing infrastructures. Research limitations/implications: Based on a case of waste services and to provide a better understanding of the rationale of value co-creation, this paper points to the generic relevance of investigating situations in which value co-creation encounters difficulties. Practical implications: The authors identify the fact that lock-ins impeding value co-creation can act as a roadmap for the development of new services. Originality/value: By focusing on a case of unsuccessful value co-creation, the paper offers a counterpoint to cases of successful value co-creation.},
  author       = {Svingstedt, Anette and Corvellec, Hervé},
  issn         = {1756-669X},
  language     = {eng},
  number       = {1},
  pages        = {2--15},
  publisher    = {Emerald Group Publishing Limited},
  series       = {International Journal of Quality and Service Sciences},
  title        = {When lock-ins impede value co-creation in service},
  url          = {http://dx.doi.org/10.1108/IJQSS-10-2016-0072},
  volume       = {10},
  year         = {2018},
}