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- 2014
-
Mark
Achieving Organisational Benefits with Social Media Analytics
(
- Chapter in Book/Report/Conference proceeding › Book chapter
- 2004
-
Mark
Towards a framework to identify expected and potential enterprise-wide benefits of CRM systems
2004)(
- Chapter in Book/Report/Conference proceeding › Paper in conference proceeding
-
Mark
Decision Support in an Uncertain World and Complex World
Meredith, Rob ; Shanks, Graeme ; Arnott, David and Carlsson, Sven LU (2004)
- Book/Report › Anthology (editor)