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- 2011
-
Mark
Quality and lean health care: a system for assessing and improving the health of healthcare organisations
(
- Contribution to journal › Article
- 2009
-
Mark
Decoding the Code of Excellence
(
- Contribution to journal › Article
- 2008
-
Mark
Attaining Sustainability, Electronic Proceedings of the 11th QMOD conference
(2008)
- Book/Report › Conference proceeding (editor)
- 2006
-
Mark
In Search of Excellence - Past, Present and Future
2006) p.57-84(
- Chapter in Book/Report/Conference proceeding › Book chapter