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Artificiell intelligens inom socialtjänsten - Socionomers inställning till AI

Andersson, Leonora LU and Samevik, Ebba LU (2026) SOPB63 20261
School of Social Work
Abstract
The purpose of this study was to investigate social workers’ competence, use of, and attitudes towards artificial intelligence (AI) within social work services, with a focus on identifying how AI affects the professional role. The reason we wish to research this subject is that artificial intelligence has become increasingly relevant in society and may come to influence social work in various ways. Therefore, we aim to explore social workers’ perceptions of how AI could potentially impact the field. Through eight qualitative interviews with social workers in South Sweden, we were able to highlight their own attitudes and individual perspectives on AI. The results show that the use of AI in social service work varies among the different... (More)
The purpose of this study was to investigate social workers’ competence, use of, and attitudes towards artificial intelligence (AI) within social work services, with a focus on identifying how AI affects the professional role. The reason we wish to research this subject is that artificial intelligence has become increasingly relevant in society and may come to influence social work in various ways. Therefore, we aim to explore social workers’ perceptions of how AI could potentially impact the field. Through eight qualitative interviews with social workers in South Sweden, we were able to highlight their own attitudes and individual perspectives on AI. The results show that the use of AI in social service work varies among the different municipalities. Some of them have an AI that is specifically recommended for social service work; those mentioned are Svea GPT, Rise GPT, and Copilot. However, the respondents described a need for more education regarding how to use AI in practice. Opportunities regarding the use of AI include less documentation and more time to meet clients. Risks and challenges concerning AI include complications with confidentiality, ethics, and insufficient knowledge. Regarding AI’s impact on the professional role, participants emphasize that the human contact in social work must be protected. The incorporation of AI within social services can represent both an opportunity and a risk to professional discretion and autonomy. (Less)
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author
Andersson, Leonora LU and Samevik, Ebba LU
supervisor
organization
course
SOPB63 20261
year
type
M2 - Bachelor Degree
subject
keywords
artificial intelligence, social worker, social service work, ethics, attitudes, opportunities, risks, challenges, competence, professional role Nyckelord: artificiell intelligens, socionom, socialtjänst, etik, inställning, möjligheter, risker, utmaningar, kompetens, professionell roll
language
Swedish
id
9235873
date added to LUP
2026-06-11 16:48:48
date last changed
2026-06-11 16:48:48
@misc{9235873,
  abstract     = {{The purpose of this study was to investigate social workers’ competence, use of, and attitudes towards artificial intelligence (AI) within social work services, with a focus on identifying how AI affects the professional role. The reason we wish to research this subject is that artificial intelligence has become increasingly relevant in society and may come to influence social work in various ways. Therefore, we aim to explore social workers’ perceptions of how AI could potentially impact the field. Through eight qualitative interviews with social workers in South Sweden, we were able to highlight their own attitudes and individual perspectives on AI. The results show that the use of AI in social service work varies among the different municipalities. Some of them have an AI that is specifically recommended for social service work; those mentioned are Svea GPT, Rise GPT, and Copilot. However, the respondents described a need for more education regarding how to use AI in practice. Opportunities regarding the use of AI include less documentation and more time to meet clients. Risks and challenges concerning AI include complications with confidentiality, ethics, and insufficient knowledge. Regarding AI’s impact on the professional role, participants emphasize that the human contact in social work must be protected. The incorporation of AI within social services can represent both an opportunity and a risk to professional discretion and autonomy.}},
  author       = {{Andersson, Leonora and Samevik, Ebba}},
  language     = {{swe}},
  note         = {{Student Paper}},
  title        = {{Artificiell intelligens inom socialtjänsten - Socionomers inställning till AI}},
  year         = {{2026}},
}