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Brukarinvolverad innovationsprocess i Fuzzy Front End

Van Helleputte, Jan LU and Sjölund, Fredrik (2010) FEKP02 20101
Department of Business Administration
Abstract (Swedish)
5
Title: The user involving innovation process in Fuzzy Front End
– A case study at Getinge Infection Control

Authors: Fredrik Sjölund and Jan Van Helleputte

Tutors: Susanna Bill – PhD student, Department of Packaging Logistics,
Lund Institute of Technology
Fredrik Häglund – PhD student, Department of Business
Administration, Lund School of Economics and Management
Jerker Funnemark – Product line manager, Getinge Infection
Control, Getinge Group, Getinge

Issue of study: Business in Sweden, particularly in the medical industry, is not
involving their users to the extent that is necessary. Very often
no exchange of information is made between users and
development departments at companies. The purpose of... (More)
5
Title: The user involving innovation process in Fuzzy Front End
– A case study at Getinge Infection Control

Authors: Fredrik Sjölund and Jan Van Helleputte

Tutors: Susanna Bill – PhD student, Department of Packaging Logistics,
Lund Institute of Technology
Fredrik Häglund – PhD student, Department of Business
Administration, Lund School of Economics and Management
Jerker Funnemark – Product line manager, Getinge Infection
Control, Getinge Group, Getinge

Issue of study: Business in Sweden, particularly in the medical industry, is not
involving their users to the extent that is necessary. Very often
no exchange of information is made between users and
development departments at companies. The purpose of user
involvement has gone from being only a supplement to be a
prerequisite for a successful innovation process. Through user
involvement in development projects, development teams work
with users in order to develop ideas and opportunities together.
By proactively involve users in the early stages of the
development process companies have the ability to increase the
chances of identifying and develop innovations. The question is
how users can be connected to the company's innovation
process and the challenges companies face when they begin
working with user-driven innovation in the early phases of
development?
Purpose: To provide a framework for companies that desire to
implement a user involved innovation process and highlight the
challenges company may be facing.
Method: The research method applied is abductive with a qualitative
case study methodology. The authors have chosen to face the
case study from a systems approach. A theoretical framework is
developed iteratively during the working process which has
been constantly adapted to the empirical data collection which
Brukarinvolverad Innovationsprocess i Fuzzy Front End
has been collected through secondary data and qualitative
semi-structured interviews. Empirical collection has been
limited to the intended system to study, i.e. Getinge Infection
Control and selected Swedish hospitals. The theoretical
framework is applied together with the case study in order to
answer the survey questions.
Conclusion: The key findings worth highlighting is primarily the users high
potential to contribute to the innovation process by
categorization into user types and role in each element of the
innovation process and, secondly, that the challenges
companies faces when implementing a user involved innovation
process concerns user evaluation, processes, values, capabilities
and resources. (Less)
Please use this url to cite or link to this publication:
author
Van Helleputte, Jan LU and Sjölund, Fredrik
supervisor
organization
alternative title
The user involving innovation process in Fuzzy Front End
course
FEKP02 20101
year
type
H2 - Master's Degree (Two Years)
subject
keywords
innovation, user roles, Fuzzy front end., innovation process, user types, User involvement
report number
205
ISSN
1651-0100
language
Swedish
id
1627243
date added to LUP
2010-07-06 16:28:53
date last changed
2010-07-06 16:28:53
@misc{1627243,
  abstract     = {5 
Title: The user involving innovation process in Fuzzy Front End 
– A case study at Getinge Infection Control 
 
Authors: Fredrik Sjölund and Jan Van Helleputte 
 
Tutors: Susanna Bill – PhD student, Department of Packaging Logistics, 
Lund Institute of Technology  
Fredrik Häglund – PhD student, Department of Business 
Administration, Lund School of Economics and Management 
Jerker Funnemark – Product line manager, Getinge Infection 
Control, Getinge Group, Getinge 
 
Issue of study: Business in Sweden, particularly in the medical industry, is not 
involving their users to the extent that is necessary. Very often 
no exchange of information is made between users and 
development departments at companies. The purpose of user 
involvement has gone from being only a supplement to be a 
prerequisite for a successful innovation process. Through user 
involvement in development projects, development teams work 
with users in order to develop ideas and opportunities together. 
By proactively involve users in the early stages of the 
development process companies have the ability to increase the 
chances of identifying and develop innovations. The question is 
how users can be connected to the company's innovation 
process and the challenges companies face when they begin 
working with user-driven innovation in the early phases of 
development? 
Purpose: To provide a framework for companies that desire to 
implement a user involved innovation process and highlight the 
challenges company may be facing.  
Method: The research method applied is abductive with a qualitative 
case study methodology. The authors have chosen to face the 
case study from a systems approach. A theoretical framework is 
developed iteratively during the working process which has 
been constantly adapted to the empirical data collection which 
Brukarinvolverad Innovationsprocess i Fuzzy Front End 
has been collected through secondary data and qualitative 
semi-structured interviews. Empirical collection has been 
limited to the intended system to study, i.e. Getinge Infection 
Control and selected Swedish hospitals. The theoretical 
framework is applied together with the case study in order to 
answer the survey questions. 
Conclusion: The key findings worth highlighting is primarily the users high 
potential to contribute to the innovation process by 
categorization into user types and role in each element of the 
innovation process and, secondly, that the challenges 
companies faces when implementing a user involved innovation 
process concerns user evaluation, processes, values, capabilities 
and resources.},
  author       = {Van Helleputte, Jan and Sjölund, Fredrik},
  issn         = {1651-0100},
  keyword      = {innovation,user roles,Fuzzy front end.,innovation 
process,user types,User involvement},
  language     = {swe},
  note         = {Student Paper},
  title        = {Brukarinvolverad innovationsprocess i Fuzzy Front End},
  year         = {2010},
}