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IKEA Shop keeper: An assessment of tasks and competencies

Thomasdottir, Jara Kristina LU (2011) PSYM01 20111
Department of Psychology
Abstract
In this study the job of shop keeper at IKEA in Iceland was analyzed with the aim of better understanding what the job role entailed and what competencies were needed to perform it well. Questionnaires were answered by eight people connected to the job role and six interviews were performed with the current shop keepers and their supervisors. An abbreviated version of grounded theory was used for analysis which revealed several categories of tasks and competencies important to the shop keeper job role. A discrepancy between the existing written job description and the experience of the participants of the study was found as well as a difference in the experience of the different work groups involved. Suggestions were made as to what... (More)
In this study the job of shop keeper at IKEA in Iceland was analyzed with the aim of better understanding what the job role entailed and what competencies were needed to perform it well. Questionnaires were answered by eight people connected to the job role and six interviews were performed with the current shop keepers and their supervisors. An abbreviated version of grounded theory was used for analysis which revealed several categories of tasks and competencies important to the shop keeper job role. A discrepancy between the existing written job description and the experience of the participants of the study was found as well as a difference in the experience of the different work groups involved. Suggestions were made as to what changes would benefit the selection process and what changes could be made to the job description to attempt to eliminate the discrepancy between it and the actual demands of the job. (Less)
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author
Thomasdottir, Jara Kristina LU
supervisor
organization
course
PSYM01 20111
year
type
H2 - Master's Degree (Two Years)
subject
keywords
Job analysis, personnel selection, IKEA, Knowledge, skills, abilities, personal attributes
language
English
id
1973901
date added to LUP
2011-06-14 16:08:02
date last changed
2011-06-14 16:08:02
@misc{1973901,
  abstract     = {In this study the job of shop keeper at IKEA in Iceland was analyzed with the aim of better understanding what the job role entailed and what competencies were needed to perform it well. Questionnaires were answered by eight people connected to the job role and six interviews were performed with the current shop keepers and their supervisors. An abbreviated version of grounded theory was used for analysis which revealed several categories of tasks and competencies important to the shop keeper job role. A discrepancy between the existing written job description and the experience of the participants of the study was found as well as a difference in the experience of the different work groups involved. Suggestions were made as to what changes would benefit the selection process and what changes could be made to the job description to attempt to eliminate the discrepancy between it and the actual demands of the job.},
  author       = {Thomasdottir, Jara Kristina},
  keyword      = {Job analysis,personnel selection,IKEA,Knowledge,skills,abilities,personal attributes},
  language     = {eng},
  note         = {Student Paper},
  title        = {IKEA Shop keeper: An assessment of tasks and competencies},
  year         = {2011},
}