Advanced

Organisera för brukarinvolvering och öppen innovation i fuzzy front end

Hermansson, Julia LU and Lindberg, Emma (2011) TMA820 20111
Department of Business Administration
Abstract (Swedish)
In the developing process of medical devices three perspectives have to be considered; the users, the producers and the regulatory, still the user perspective is of special importance for the success of a product. At the same time possibilities are gradually reduced for medical technology companies to obtain new external ideas, mainly caused by the increased technical content of today’s medical devices, the lack of time and resources within Swedish healthcare and the harsher regulations that have come into force. There are also indications that medical technology companies have a fairly closed innovation process in the fuzzy front end. At the same time many companies do not know how to organize the internal and external environment to... (More)
In the developing process of medical devices three perspectives have to be considered; the users, the producers and the regulatory, still the user perspective is of special importance for the success of a product. At the same time possibilities are gradually reduced for medical technology companies to obtain new external ideas, mainly caused by the increased technical content of today’s medical devices, the lack of time and resources within Swedish healthcare and the harsher regulations that have come into force. There are also indications that medical technology companies have a fairly closed innovation process in the fuzzy front end. At the same time many companies do not know how to organize the internal and external environment to capture knowledge in this early stage of the innovation process. The purpose with this master thesis is to develop a framework for how medical technology companies can organize and open up its innovation process in the fuzzy front end to involve users and create and inflow and outflow of knowledge. Furthermore, the study aims to apply the framework on a case study. An explorative case study has been conducted on Getinge’s business area Infection Control where the object of study, the complex desinfector, has been observed in its context at hospitals. By combining theories about fuzzy front end, user involvement and open innovation with empirical data, in an abductive manner, the TM-model has been developed. The main conclusions are that an innovative company culture is a prerequisite for user involvement and open innovation. Support from management is central as well as functioning internal relationships and communication. Furthermore, it is important with internal resources and systems to enable incorporation of external knowledge. Methods/tools for user involvement in the fuzzy front end have been compiled and, when using these, medical technology companies need to define what the aim of the involvement is. If their users are widely spread geographically the web based methods/tools are preferred since they are considered to be quick and fairly simple to use (from a user perspective). Two academic contributions have been developed; a categorization matrix that describes appropriate methods and tools to use in the fuzzy front end when involving users, and also the SFIÖ-framework which has been tested on Getinge Infection Control. The framework has resulted in the TM-model which illustrates how Getinge Infection Control can combine open innovation with user involvement in the fuzzy front end. (Less)
Please use this url to cite or link to this publication:
author
Hermansson, Julia LU and Lindberg, Emma
supervisor
organization
course
TMA820 20111
year
type
H2 - Master's Degree (Two Years)
subject
keywords
organizing for innovation, open innovation, User involvement, medical device
language
Swedish
id
1976545
date added to LUP
2011-06-14 09:17:26
date last changed
2011-06-14 09:17:26
@misc{1976545,
  abstract     = {In the developing process of medical devices three perspectives have to be considered; the users, the producers and the regulatory, still the user perspective is of special importance for the success of a product. At the same time possibilities are gradually reduced  for medical technology companies to obtain new external ideas,  mainly caused by the increased technical content of today’s medical devices, the lack of time and resources within Swedish healthcare and the harsher regulations that have come into force. There are also indications that medical technology companies have a fairly closed innovation process in the fuzzy front end. At the same time many companies do not know how to organize the internal and external environment to capture knowledge in this early stage of the innovation process. The purpose with this master thesis is to develop a framework for how medical technology companies can organize and open up its innovation process in the fuzzy front end to involve users and create and inflow and outflow of knowledge. Furthermore, the study aims to apply the framework on a case study. An explorative case study has been conducted on Getinge’s business area Infection Control where the object of study, the complex desinfector, has been observed in its context at hospitals. By combining theories about fuzzy front end, user involvement and open innovation with empirical data, in an abductive manner, the TM-model has been developed. The main conclusions are that an innovative company culture is a prerequisite for user involvement and open innovation. Support from management is central as well as functioning internal relationships and communication. Furthermore, it is important with internal resources and systems to enable incorporation of external knowledge. Methods/tools for user involvement in the fuzzy front end have been compiled and, when using these, medical technology companies need to define what the aim of the involvement is. If their users are widely spread geographically the web based methods/tools are preferred since they are considered to be quick and fairly simple to use (from a user perspective). Two academic contributions have been developed; a categorization matrix that describes appropriate methods and tools to use in the fuzzy front end when involving users, and also the SFIÖ-framework which has been tested on Getinge Infection Control. The framework has resulted in the TM-model which illustrates how Getinge Infection Control can combine open innovation with user involvement in the fuzzy front end.},
  author       = {Hermansson, Julia and Lindberg, Emma},
  keyword      = {organizing for innovation,open innovation,User involvement,medical device},
  language     = {swe},
  note         = {Student Paper},
  title        = {Organisera för brukarinvolvering och öppen innovation i fuzzy front end},
  year         = {2011},
}