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The Emergence of Mobile-governance in Bangladesh: In What Extent, Mobile-governance Services are Facilitating Flexible & Sustainable ‘Government to Public’ (G2P) Communication?

Azad, Tanzina LU (2011) In IIIEE Master thesis IMEN41 20111
The International Institute for Industrial Environmental Economics
Abstract
As a developing country, government of Bangladesh took many initiatives using ICT to improve public service in the platform of e-governance. Currently, m-governance is leveraging the e-governance by a wide range of government initiated services in the context of Public Private Partnership (PPP). Mobile-governance services are designed, based on mobile sms, IVR system and interactive applications. The thesis will discuss the service platform for Educational and Agricultural Sector which are influenced by different actors, factors and indicators in the context of Bangladesh. However, the research also checked the sustainability nature of the m-governance services in the study. Five surveys and many interviews were conducted to answer the... (More)
As a developing country, government of Bangladesh took many initiatives using ICT to improve public service in the platform of e-governance. Currently, m-governance is leveraging the e-governance by a wide range of government initiated services in the context of Public Private Partnership (PPP). Mobile-governance services are designed, based on mobile sms, IVR system and interactive applications. The thesis will discuss the service platform for Educational and Agricultural Sector which are influenced by different actors, factors and indicators in the context of Bangladesh. However, the research also checked the sustainability nature of the m-governance services in the study. Five surveys and many interviews were conducted to answer the research question, and the results are analyzed in a mix of theoretical and conceptual frameworks. Analysis showed that m-governance (mobile-governance) system in Agricultural Sector seemed more complex than Educational Sector in terms of service penetration, measuring sustainability, perceived satisfaction and communication network. However, individual behavior towards technology from user’s side, rebound affect, other subjectivity i.e. ‘a mobile has different function’, and negative environmental impact from WEEE from mobile handset disposals were noted but not considered in the case. The analysis evaluated, Agricultural Sector did not fulfilled the nature of sustainability (environmental concern was immeasurable) in m-governance service in communication, but showed flexibility, and in Educational Sector the service evidenced communication flexibility and sustainability (environmental concern somewhat fulfilled). Analyzing the current situation and reality, the government and policy makers are suggested to have proper plan, increase transparency, and encourage public participation in every m-governance service project. Besides that, policy level intervention needed for ‘price setting’ for agricultural product. However, government should target more potential receivers in both sectors. In general for sustainability, government of Bangladesh is recommended to start thinking about the WEEE disposals form mobile handset, which has long term environmental and health impact. (Less)
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author
Azad, Tanzina LU
supervisor
organization
course
IMEN41 20111
year
type
H2 - Master's Degree (Two Years)
subject
keywords
ICT, m-governance service, government, Agricultural Sector, Educational Sector, public, Public Private Partnership (PPP), Bangladesh.
publication/series
IIIEE Master thesis
report number
2011:36
ISSN
1401-9191
language
English
id
2173621
date added to LUP
2011-10-13 16:46:54
date last changed
2011-10-13 16:46:54
@misc{2173621,
  abstract     = {As a developing country, government of Bangladesh took many initiatives using ICT to improve public service in the platform of e-governance. Currently, m-governance is leveraging the e-governance by a wide range of government initiated services in the context of Public Private Partnership (PPP). Mobile-governance services are designed, based on mobile sms, IVR system and interactive applications. The thesis will discuss the service platform for Educational and Agricultural Sector which are influenced by different actors, factors and indicators in the context of Bangladesh. However, the research also checked the sustainability nature of the m-governance services in the study.  Five surveys and many interviews were conducted to answer the research question, and the results are analyzed in a mix of theoretical and conceptual frameworks. Analysis showed that m-governance (mobile-governance) system in Agricultural Sector seemed more complex than Educational Sector in terms of service penetration, measuring sustainability, perceived satisfaction and communication network. However, individual behavior towards technology from user’s side, rebound affect, other subjectivity i.e. ‘a mobile has different function’, and negative environmental impact from WEEE from mobile handset disposals were noted but not considered in the case. The analysis evaluated, Agricultural Sector did not fulfilled the nature of sustainability (environmental concern was immeasurable) in m-governance service in communication, but showed flexibility, and in Educational Sector the service evidenced communication flexibility and sustainability (environmental concern somewhat fulfilled). Analyzing the current situation and reality, the government and policy makers are suggested to have proper plan, increase transparency, and encourage public participation in every m-governance service project. Besides that, policy level intervention needed for ‘price setting’ for agricultural product. However, government should target more potential receivers in both sectors. In general for sustainability, government of Bangladesh is recommended to start thinking about the WEEE disposals form mobile handset, which has long term environmental and health impact.},
  author       = {Azad, Tanzina},
  issn         = {1401-9191},
  keyword      = {ICT,m-governance service,government,Agricultural Sector,Educational Sector,public,Public Private Partnership (PPP),Bangladesh.},
  language     = {eng},
  note         = {Student Paper},
  series       = {IIIEE Master thesis},
  title        = {The Emergence of Mobile-governance in Bangladesh: In What Extent, Mobile-governance Services are Facilitating Flexible & Sustainable ‘Government to Public’ (G2P) Communication?},
  year         = {2011},
}